Enquiry Management Assistant Edinburgh, Scotland
Job description
Enquiry Management Assistant
Student Recruitment & Admissions
Grade UE04 Salary range: £23,144 - £25,138
Open ended contract- 21 hours per week (job share - Wednesday, Thursday, Friday, 7 hours each day)
We are looking for a person to join the Enquiry Management service, working with our team and wider University colleagues to deliver the best possible experience to prospective students considering the University of Edinburgh.
This post is advertised as part time job share (21 hours per week, Wednesday, Thursday, Friday, 7 hours each day ). Please note, we do not have the capacity to be flexible on these times.
The Opportunity:
We are looking for people with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
Your skills and attributes for success:
- Excellent customer service skills
- Proven experience in building strong working relationships
- Enjoy analysing and problem solving to deliver great results every time
- The ability to prioritise your workload and work under pressure
Click to view a copy of the full job description (opens new browser tab)
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is Monday 28 August 2023. Interviews will be held week beginning 4 September.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
If you have any queries about this role, please contact [email protected]
