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Glasgow Caledonian University - the University for the Common Good - is a vibrant, values-led, multi-cultural, civic University with a global outlook and strong commitment to delivering social innovation and sustainable development in its education and research.

Our organisational strategy is aligned with the United Nation’s Sustainable Development Goals and our globally recognised researchers advise governments, industry and international bodies. We’re ranked fourth in the world and first in the UK for promoting gender equality, in the top 70 universities globally for social impact, and first in Scotland for health and wellbeing, and reduced inequalities, for which we are also ranked 21st in the world (THE Impact Rankings, 2022). In 2020-21, we contributed £1.7 billion and more than 14,000 jobs across the globe (BIGGAR Economics, 2022).

GCU is committed to widening participation, and delivering positive outcomes for our students. We are Scotland’s leading provider of Graduate Apprenticeships. With campuses in Glasgow, London and New York, we have transnational partnerships around the world, supporting more than 22,000 students from 130 countries. Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

The Admissions and Enquiry Service are seeking to appoint a motivated, customer-focussed and organised individual to the position of Enquiries Assistant, on a full-time open ended basis. Working within our Enquiries Team, you will be responsible for providing detailed information and guidance to prospective GCU students on a broad range of topics, ensuring that a professional and customer-focussed enquiry response service is provided at all times.

Our Enquiries Team provide useful information and helpful advice to prospective GCU students contacting us via phone, email, web form and live chat. We always aim for our interactions with prospective students to provide a positive impression of GCU, by demonstrating a helpful, informative, and efficient service, focussed on the customer and finding a positive solution for them.

Educated to HND level or equivalent relevant experience, you will be able to work within a fast-paced customer service environment often to tight deadlines whilst still ensuring that all information provided is professional, accurate and helpful. You will also be able to demonstrate good interpersonal and communication skills to provide a positive first impression and effectively build a rapport with our prospective students.

If you would like to discuss this opportunity further, please contact David Mackinnon, Recruitment Enquiries & Conversion Manager [email protected]

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).

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