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Job description

Job description

Overview

ADXBA, as part of the ASTRA Group, are specialists in digital signage solutions, and have designed installed and maintained a vast array of large format screens throughout the UK and Europe in airports, shopping malls, major retailers and DOOH. Due to expansion we are now looking into further recruitment within our Service Department.

In this role you will be responsible for the day to day on site support and maintenance of digital and traditional signage throughout the region.

The role requires a solid background in providing experience within the IT/ AV industry, ideally with the understanding digital out of home assets as well as networking and cabling. Experience in managing digital signage systems and working with clients to advise and proactively resolve onsite faults would be extremely advantageous.

You will also from time to time be asked to support the repair of traditional signage as well as digital installations.

The role will be predominantly based in the home region of the engineer, however, due to the nature of the business you may also be required to travel to other regions to assist in works and/ or respond to assigned faults.

Additionally this role requires flexible working hours and there is also an aspect of ‘on call’ 4 weekly shared between fellow team members.

This is a key position at ADXBA and carries with it our reputation with our clients and within our industry.

Key Responsibilities

• Client Support
• On-site response
• Onsite repair/ fault resolve
• Onsite proactive and reactive maintenance
• Servicing checks and cleaning of digital assets
• Manage faults and customer requests from receipt to resolution and closure
• Actively contribute ideas towards internal systems
• Encourage and support customers in using self-service systems to log, update and receive updates of service requests
• Service Permits to work
• Service Parking permits

Minor Responsibilities

• Aid our installation team with installation of displays from time to time.
• Technical Commissioning (depending on experience)
• Aid our installation team with technical commissioning on LED Displays and other technical solutions.

Build relationships with our suppliers and vendors to ensure support

Position Requirements (knowledge & experience)

• Good Verbal and written communication skills
• Strong IT knowledge (Inc Microsoft office products)
• Extensive on-site experience
• Experience and working knowledge of display / AV and computer hardware / software.
• The ability to work using your own initiative as well as working within a team
• Good people skills and customer service ethic.
• Flexibility
• Problem solving
• Organisational skills
• Punctuality
• The ability to multitask
• Ability to make decisions under pressure and deal with complaints.
• Clean and full driving license
• To conduct behavior and attitude in an appropriate and professional manner.

Job Type: Full-time

Salary: From £30,000

Overtime: Paid at time and a half Mon-Sat, Double Sun and BH

Experience:

• AV Engineering: 3 years (Preferred)

Education:

• A-Level or equivalent (Preferred)

Licence:

• UK driving license (Required)

Language:

• Fluent English (Required)

Work remotely:

• Yes

Application questions
You have requested that Indeed ask candidates the following questions:

• How many years of AV Engineering experience do you have?
• What is the highest level of education you have completed?
• Do you have the following licence or certification: UK driving license?
• Do you speak Fluent English?

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Benefits:

• Sick pay

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Experience:

• on site: 3 years (required)
• AV or networking: 3 years (required)

Licence/Certification:

• IPAF 1b, 3a and 3b (preferred)
• PASMA (preferred)
• Full UK Manual Driving License (required)

Shift availability:

• Day shift (preferred)
• Night shift (preferred)

Work Location: On the road