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Home-Based
F/T
£33,000+ DOE

Job Description
As a Home-Based Engineer, you will act as a technical vehicle construction and repair expert. You will carry out image-based desk top inspections and provide authority to independent and vehicle manufacturer repairers to agreed tolerance levels. You will review cases of complaint involving technical vehicle construction and repair issues and provide guidance and recommendation on best course of action. You will also carry out regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method and cost of repair.

Role Profile

• Improve knowledge of colleagues.
• Share knowledge and best practice.
• Desk based image assessment inspections.
• Technical complaint management.
• Resolution of escalated technical cases.
• Repair network audit and recommendation.
• Continual improvement of all measures.
• Resolution of escalated technical cases.
• Develop solid and productive working relations.
• Competent knowledge of Vizion working practice.
• Work co-operatively and collaboratively.
• Implement new initiatives.
• Eliminate waste, mistakes and errors.
• Build quality into systems of working.
• Minimise total cost by limiting variation.
• Promote quality and pride in workmanship.
• Ensure all records are maintained.
• Implement and promote Vizion values.
• Application of regulations, esp. DPA.

Desirable Knowledge

• Vizion Products (Cortex, Retina, etc.).
• Autoflow Products.

Person Specification

• Effective Negotiation skills.
• Ability to Accurately Audit.
• Up to date Industry and Market Awareness.
• Proficient in Microsoft Products (Word, Excel, PowerPoint).
• Articulate clear speech.
• Clear written communication skills.
• Good organisation and time management.
• Ability to present data with meaning.
• Ability to present to large groups.
• Experienced, aware and compassionate.

Other
Report to: Engineering Manager.
Hours: Average 38.5 per week, Monday to Friday
Team size: Circa 15 engineers.
Travel: Occasional travel will be required to attend client meetings and to our office in the Hull.
Equipment: Company will provide laptop.
Holiday: 21 days, plus statutory bank holidays.
1 extra day off for your birthday.
Benefits: Employee benefits scheme including 24/7 GP service, free counselling service, shopping discounts.