engineer

engineer Wigan, England

GB3
Full Time Wigan, England 10.56 - 12.04 GBP Today
Job description

We are currently recruiting a dedicated and focused IT Configuration Engineer to join our team.

Summary of Role

We are currently seeking an experienced IT Configuration Engineer, based in our head office in Wigan.

The Configuration Engineer will be responsible for configuring, testing, and troubleshooting end user compute devices (laptops, mobiles etc) before deployment to the end user.

Responsible for the store room and regular stock takes of customer assets.

Key Skills Required

  • Strong knowledge of IT software and hardware experience within a service desk environment
  • Proven ability and experience configuring windows devices using SCCM and Intune.
  • Strong knowledge of Request fulfilment processes.
  • Strong ability to carry out assigned tasks independently with little supervision
  • Excellent at performing multiple tasks at the same time without erring
  • Excellent communication and interpersonal skills
  • Strong problem-solving sand trouble shooting abilities
  • Ability to work on own as needed

Responsibilities

  • Configure, test, and troubleshoot laptops, desktops, thin clients & mobile devices.
  • Maintain stock levels, performing weekly & monthly stock checks
  • Managing device secure disposal with 3rd party suppliers
  • Monitor system performance and ensure that the system is up to date with build images.
  • Liaise with customers, vendors and suppliers to resolve any issues with hardware \ build images.
  • Adhere to all relevant security policies and procedures.
  • Define and enhance processes when it comes to asset management.
  • Apply a continuous improvement to asset management.
  • Ensure effective management of the CMDB and that the content contained is accurate
  • Perform daily and long-term operational and strategic management of hardware and software
  • Provide KPI/Metric information on stock deployment.
  • Take part in various projects, providing support with regards to assets.
  • Manage inventory of CIs and assets.
  • Responsible for managing lifecycle of hardware and software models in the CMDB, taking direction from the asset manager.
  • Escalates any re-occurring incidents to the Service Operations Manager.
  • Meet Service Level Agreements (SLA).
  • eLearning Training Scheduled training with salary increases for exam passed. For example train and pass MS-100 and receive £500 salary increase

Working Patterns

We work Monday to Friday (excluding bank holidays). Supported hours for are customers are are from 7am - 6pm meaning a shift pattern is required. Below are the shifts you would be on a rota for;

  • 7am - 4pm
  • 8am - 5pm
  • 9am - 6pm

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Casual dress
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • On-site parking
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • No weekends
  • Overtime

COVID-19 considerations:
Masks, Gloves, Sanitized desks

Education:

  • A-Level or equivalent (required)

Experience:

  • Technical support: 1 year (required)
  • Customer service: 1 year (preferred)

Licence/Certification:

  • ITIL Certification (preferred)
  • Driving Licence (required)

Work Location: In person

Reference ID: Reference ID: RR\08

engineer
GB3

Related Jobs

All Related Listed jobs

Creative Arts Technician
Allestree Woodlands School Derby, England 16906 - 18179 GBP ANNUAL Today

Under the direction of the Creative Arts Faculty Director and in conjunction with the teachers in the department you will prepare equipment and resources to

Class Teacher Key Stage One/ Two
Pineham Barns Primary School Northampton, England Today

Fun, Creativity & Achievement Class Teacher Key Stage One/ Two ECTs are welcome to apply M1 M6 We are looking for a dynamic and innovative class teacher

Sales Assistant
IKEA Batley, England Today

You actively approach customers to identify their needs and advise them on the best solutions for their life at home through home furnishings.

Receptionist
Mama Shelter London London, England 26000 GBP ANNUAL Today

A health cash plan to claim money back and get access to lots of ways to support your physical wellbeing. Only those eligible to work in the UK or have a valid

Healthcare Assistant
London North West University Healthcare NHS Trust London, England 26696 GBP ANNUAL Today

To deal with enquiries from patients, visitors and staff, as directed by qualified staff, in accordance with department practices, ensuring that patient