engagement manager London, England
Job description
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
We’re building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s leading fintech unicorns with a team of just over 300 people
Among the top 10 fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital, Goldman Sachs and Ontario Teachers' Pension Plan
Loved by customers with the best reviews in the market (4.9/5 across 10,000s of reviews)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance in the UK and are expanding our business to the US market. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.
Join us if you want to
Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning, and AI to make machines do the heavy lifting
What You'll be Doing
To assist the COO in ensuring that the Operational teams recruit the right number of front-line agents.
Responsible for developing, implementing, and maintaining a positive and inclusive operational team.
Work closely with employees and management to create and maintain a positive and inclusive work environment
What You'll be Working on
Developing and implementing strategies to promote and reinforce the desired operations culture.
Lead the operations ambassadors group and department communications with colleagues to ensure changes are embedded and delivered successfully.
Support management team to create a high-performance culture and support front-line managers in coaching and supporting continued leadership development skills.
Own the output of the employee engagement survey for operations and ensure delivery that seeks to improve results.
- Setting the governance structure for employee management. Including, but not limited to
Setting the approach to probation reviews, performance management and performance improvement
Owning the overtime and expenses policies
Development and maintenance of career pathway framework
This will require working in partnership with HR, Legal and Finance teams.
Own the hiring plan and work with HR to ensure that the hiring process is tailored appropriately for the Operation.
Own the communication strategy for Operations to ensure that colleagues are up to date and engaged with key organisational changes and developments that will impact their role.
Life at Lendable (also check out our Glassdoor page)
- The opportunity to scale up one of the world’s most successful fintech companies.
- Best-in-class compensation including equity.
- You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
- Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.
- We care for our Lendies' well-being both physically and mentally so we opt for the highest coverage when it comes to private health insurance
- We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements.
- We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
