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EMEA Growth & Engagement Lead (12 month Fixed Term Contract)

Role Profile: Business Process Manager

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The EMEA Enterprise Chief of Staff Team reports into our General Manager Enterprise EMEA, driving our priorities across People, Process and Performance to protect and grow our business. Our EMEA Enterprise Team is one of the fastest growing and largest business segments at Worldpay, and we count some of the world’s largest businesses as our customers.

What you will be doing

Supporting the General Manager Enterprise EMEA, the EMEA Growth and Engagement Lead ensures our 400+ team is engaged and equipped to deliver their roles. This role also focuses on delivering critical process improvement across the entire team. This role collaborates closely with EMEA Commercial Leadership, TPO (People Office), Marketing, Communications and more.

Main duties and responsibilities:

• Gain an in-depth understanding of our EMEA Enterprise business, team and customers
• Drive a high-performance culture across EMEA; design and launch business development, relationship management and other campaigns to drive key metrics, report and track success
• Own and execute key process improvement initiatives e.g. Project Phoenix, Salesforce data clean-up requirements and other large-scale programmes that require input and action from primarily our relationship management team
• Ensure our people have the tools and support they need to thrive in their roles e.g. personal development plans, training delivered via L&D, understanding of our EMEA OKRs and more
• Design and deliver our EMEA communications plan, ensuring alignment with our broader Worldpay communications plans
• Design and drive agenda for our EMEA intra-team events, including full-team and XLT offsites
• Own our EMEA Accelerate programme to retain and engage our highest performing candidates
• Support and/or deliver other ad hoc projects that form part of our EMEA Chief of Staff function across business performance, commercial strategy and more

What you bring:

• Relevant experience and/or transferable skills
• A degree from a good University
• A “can-do” attitude, willing to get stuck in with a variety of different projects with a passion to get things done and drive to delivery
• Proactive and strategic thinker, able to look ahead to foresee issues and plan around them
• Excellent organisation skills, able to coordinate across multiple projects and stay on top of details
• Clear, proactive communicator (both written and verbal), able to listen and work well with others while being confident and assertive where required
• Developing networker, able to build relationships internally & externally

Added bonus if you have:

• Language skills (EMEA region)
• Payments experience

What we offer you

• Competitive salary and attractive benefits
• High exposure to senior stakeholders from across the Merchant organisation
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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