Energy Saver Plan Co-Ordinator Stroud, England
Job description
An exciting opportunity to work within the Energy Saver Plan (ESP) area of the business, as well as Microtricity, the Feed-in Tariff department.
The successful candidate will possess exceptional customer skills and enjoy problem solving. The role itself is in place to help transform the ESP customer journey and to support its customers, as well as supporting Microtricity customers when required.
It’s a varied position with plenty of autonomy, and a requirement to deal with a wide customer demographic, from domestic installations to large scale corporate installs, as well as dealing with key stakeholders across the business. It’s a role that possesses great exposure to executive sponsors – a great opportunity for those wanting to progress.
This department provides substantial training and support to ensure you develop and achieve your professional goals, as well as being an expert in your field. In-turn; you will be providing the best possible service to both internal and external customers.
What you will do…
- Provide exceptional customer service to both ESP & Microtricity customers through any issues or problems that they may have – over the phone, by email and face-to-face
- Take ownership and resolve all queries relating to Ecotricity’s operation of the Energy Saver Plan and other renewable energy schemes
- Maintain customer data within relevant systems
- Work with your leader and colleagues to improve the end to end process for ESP
- Handle ESP related administrative duties, including but not limited to:
ESP bill production
Dealing with complex queries in adherence to legal contracts
Operation and Maintenance of installations
Processing Home Moves
Meter Read Management using half hourly data
Debt management
Liaising with third party regulators and affiliates to reach suitable outcomes for both Ecotricity and the customer
- Stay up to date with key compliance regulation and support with best working practice
- Review and ensure adherence to commercial contracts/agreements
- Provide a dedicated point of support and knowledge to the wider Ecotricity group
- Any other ad-hoc duties as requested by Management
What you will bring…
- Attention to detail
- Good level of numeracy, accuracy, and problem-solving ability
- Verbal and written communication skills
- Confident and professional telephone manner
- Good planning and organisational skills
- Good computer literacy with experience of Microsoft Office
- Team player
- Experience in account management
- Strong relationship management with internal and external stakeholders
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
