Endoscopy Receptionist London, England
Job description
The Endoscopy Services department currently has a vacancy for a part-time Outpatients Receptionist to join our well-established team. If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a bright and cheerful disposition, a flexible attitude towards your work and have the ability to be a calming influence in stressful situations, then you could be the person we need.
The ideal candidate must possess excellent interpersonal, communication and customer service skills. Duties will include the reception of patients into clinics, making clinic appointments, dealing with telephone enquiries and booking appointments within our call centre. You will have experience of working in a team and be prepared to be flexible, working within the demands of a very busy department which provides a patient-focused service. A willingness to learn new skills and support service developments is essential.
Please note this advert will close earlier if a sufficient number of suitable applications are received.
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
- Ensure that calls are answered within the Trust policy time limit
- Deal with telephone enquiries in line with the Trust telephone policy
- Book new and follow up appointments and deal with enquiries in a courteous, pleasant and professional manner
- Welcoming patients with a polite manner that enhances patient experience and provides the warm and at the same time professional atmosphere that we endeavour to create
- Ensuring that the patient area and reception desk are maintained in a presentable manner and that there is adequate stock of patient leaflets
- Arriving patients on the Trust Information System (PIMS)
- Ensuring that PIMS patient details are complete, accurate and up to date
- To keep patients informed of any delays in their appointment
- Making sure referrals are booked on (PIMS) in timely manner
