End User Computing Engineer London, England
Job description
Genomics England partners with the NHS to provide whole genome sequencing diagnostics. We also equip researchers to find the causes of disease and develop new treatments – with patients and participants at the heart of it all.
Our mission is to continue refining, scaling, and evolving our ability to enable others to deliver genomic healthcare and conduct genomic research.
We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
Are you an experienced End User Computing Engineer interested in playing a role in evolving genomic healthcare?
In this lead role, you will take responsibility for providing second line support to stakeholders, including participants, researchers, clinicians, internal users and other stakeholders.
This is a varied role that includes the development of processes, writing documentation and FAQs, as well as supporting our colleagues with second line support. You will also ensure that enquiries, incidents, requests and complaints are handled according to our procedures - with the ability to sensitively deal with difficult situations.
Responsibilities
- Manage incidents and service requests that relate to 'Desktop' hardware, software, and peripheral devices
- Ensure timely updates to the end user and compliance with SLAs, managing tickets effectively and efficiently
- Identify opportunities to improve products and services throughout their lifecycle
- Implement adequate security requirements on End User Devices in conjunction with Company Policy and Best Practice
- Champion Service Management best practice in product or service releases
- Ensure End User Compute meets the user's requirements whilst being mindful of standards, policy and possible conflicts
Technical Skills
- JAMF deployments
- Broad understanding of EUC Hardware and Software
- MDM
- Security Policies (Azure)
- White Glove Builds
- Intune knowledge
- Application Packaging
- Identification and implementation of security enhancements
No specific qualifications are required
Additional Information
Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including:
- 30 days’ holiday (plus bank holidays), with additional days for long service awards
- A generous pension scheme of up to 15% combined contribution
- Life Assurance (3 x salary)
- Individual learning budgets for every colleague, a Blinkist account and a wide variety of courses on our portal
- A wide variety of wellness benefits including Gympass, a Headspace account, free weekly Yoga classes
- Enhanced maternity & paternity benefits
- Blended working arrangements
Talk to our Talent Team and find out how a career with Genomics England will benefit you.
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As part of our recruitment process, all successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check. We therefore require applicants to disclose any previous offences at point of application, as some unspent convictions may mean we are unable to proceed with your application due to the nature of our work in healthcare.
Genomics England operates a blended working model as we know our people appreciate the flexibility. We expect most people to come into the office 2 times each month as a minimum. However, this will vary according to role and will be agreed with your team leader. For some people this is 1 day a quarter, for others it is several days a week. There is no expectation that staff will return to the office full time unless they want to. The exception would be some of our roles that would require you to be on site full time e.g., lab teams, reception team.
Our teams and squads have, and will continue to, reflect on what works best for them to work together successfully and have the freedom to design working patterns to suit, beyond the minimum. Our office locations are Canary Wharf, Cambridge and Leeds.
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