Employment Advisor (Restart) - Nottingham Nottingham, England
Job description
Employment: Fixed Term 2 Year Contract
Hours: 37 hours per week
Location: Nottingham
Salary: £23,000 - £25,750 (Grade 4)
Closing Date: Ongoing (position will close as soon as sufficient applications are received)
What are we looking for?
An Employment Adviser is responsible for the engagement, registration and progression of participants to achieve placements within the DWP funded Restart program. An Employment Adviser will use a variety of techniques including effective diagnosis, individual and group coaching, maximising on any participant funding available to achieve sustainable employment. Employment Advisers will deliver support services both in fixed Futures locations, co-location sites and where appropriate within community venues, to ensure our services are accessible to all.
Roles & Responsibilities
- Building effective and positive relationships with customers, working collaboratively with them to identify the support required to enable them to re-join the labour market
- Provides a good customer service to participants including meeting and greeting participants in a professional way.
- Explains our service offering (details of the programme) including ensuring the participant understands their rights and responsibilities (e.g. complaints & feedback process), whilst registering the participant in accordance to contractual obligations and eligibility criteria.
- To conduct a diagnostics assessment with all referred clients to assess job readiness and the appropriate level of support required on the customer journey throughout time on program
- To ensure clients have access to workshop / module options based on individual diagnostics and tailored support (inc. health, mental health, transferable skills, job searching, cv writing, interview skills, functional skills, IT training and more)
- Identifies, clarifies and manages the participant expectations of the process including data protection, confidentiality and ground rules of the programme and the relationship in order to achieve buy-in to the programme.
- Liaises with relevant partners to inform them of participant registration, to assist with first level and/or deeper level barriers as appropriate.
- Identifies appropriate short and long-term solutions' and interventions as required by the Participant's needs, programme constraints and opportunities.
- Ensuring that customers have an up to date and professional CV and, supporting statements and covering letter, tailored appropriately for each application
- Providing job search support, guiding customers to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
- Working in partnership with our internal National Careers Service team to ensure access to careers gudiance and the business engagement team to identify appropriate job opportunities
- Provide additional support required to help customers overcome potential barriers preventing the return to work
- Supporting customers in preparing for job interviews, conducting mock interviews and assessment activity
- Conducts into work meeting to ensure appropriate support is in place to support Participant to commence and sustain in work e.g. childcare. Agree preferred in-work support contact e.g. frequency and method, and in-work action plan.
- Mentors the Participant through new employment, including providing support with general work issues finances and tax credits.
- Provides regular and appropriate calls to Participants and employers if necessary to ensure retention of the Participant in work and/or in line with agreed working hours and pay.
- Diagnoses and overcomes Participants new and deeper level barriers, troubleshooting any employer issues that may affect sustainable employment
- To work with pace and urgency – planning and forecasting ahead and discussing next steps on a monthly basis
- To maintain quality client records on the database so that they outline the customer’s journey on the programme.
- Ensuring that all required entry to the database is accurate and compliant and documentation relating to the customer is completed and maintained in an accurate, compliant and timely manner
- Identifying areas for continuous improvement by being innovative, creative and flexible.
To apply, please submit your CV and a supporting statement of up to two pages that matches your skills to our Person Specification which you can find here
Or copy and paste the following link into your web browser:
https://www.the-futures-group.com//fg/files/Employment%20Adviser%20Restart%20JD%20(1)%20(2)%20(1).docx
Your supporting statement will be used for shortlisting so please ensure to attach this to your application. Applications received without a supporting statement may not be considered.
Who Are We?
At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all of our services are clear, enterprising and bespoke. We are leading a change in career support that focuses on the whole person not just the job applicant. There is more to life than just a career. So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.
- Have passion
- Do the right thing
- Make a difference
Join our team and help us make a difference to people’s lives.
What can we offer?
- Pension Plus Plan: Automatic enrolment into the People’s Pension scheme with 5% employer contribution and 3% employee contribution
- Holidays: 25 days Annual leave + 8 Bank Holidays during first year of service increasing to 30 days after 5 years and 33 days after 10
- Westfield Health insurance: Covering optical and dental appointments and 24/7 counselling and advice
- Westfield Rewards: Access to special offers on goods and services from 450 leading online and high street retailers
- Holiday Plus: Opportunity to buy additional leave after a year’s service
- Flexible Working
- Travel Schemes: Schemes with Nottingham City Transport and Tram network to provide discounted rates for regular bus and tram travel
Futures is supportive of job share working arrangements wherever possible. If this were something you are interested in, we would encourage you to discuss this during the selection process.
