Employee Relations Case Manager London, England
Job description
Employee Relations Case Manager
London
As a Barclays Employee Relations (ER) Case Manager, you will be responsible for providing end-to-end ER support and advice to managers and HRBPs within the ER Case Management Service Line across all Barclays businesses (predominantly in the UK but with some advisory support offered to HR in EME locations). Case Managers will ordinarily be aligned to a specific client group but you will be afforded opportunities to obtain experience across all our UK businesses.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Providing ER advice in relation on a wide array of complex and / or contentious case matters directly to the business
- Supporting on the higher risk/complex/senior level cases, involving regulatory matters, including liaison with senior stakeholders
- Attending as ER support for managers in meetings, typically in investigation, disciplinary and grievance hearings and witness interviews
- Advising on complaints of harassment, from informal resolution to oversight of any formal process to a successful conclusion
- Providing analytics, insights and trends to HRBPs and case escalation point of contact
- Ensuring accurate data is recorded for all ER cases enabling greater visibility, trend analysis and insights
- Working across ER Case Management, other areas of ER and HR regarding process improvement identification and working to implement improvements
• Depth of ER technical skills as an SME, particularly in relation to all elements of case management, supported by an ER or Employment Law / relevant Legal qualification
- Experience of working with a fast paced, complex client group as a “trusted advisor”
- Solid understanding of regulatory landscape and excellent working knowledge of internal policies and procedures
- Highly developed organisational skills and ability to work under pressure due to the volume of cases and projects being managed
• Excellent team skills – working collaboratively and flexibly with colleagues as part of the Case Management team and the wider ER Service line
- Understanding of the Individual Accountabilities Regime and the application of the Conduct Rules
- Relevant professional experience in Financial Services
- Computer literate with knowledge and experience of using Microsoft packages and familiarity with handling and analysing data and MI
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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