Employee Relations Advisor Remote
World Fuel Services
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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Employee Relations Advisor
CONTRACT: Fixed Term Contract - up to 12 months
COMPANY BACKGROUND
Headquartered in Miami, Florida, World Fuel Services (NYSE:INT) is a global energy management company involved in providing supply fulfilment, energy procurement advisory services, and transaction and payment management solutions to commercial and industrial customers worldwide.
World Fuel Services sells and delivers liquid fuels, natural gas, electricity, renewable energy, and other sustainability solutions to its clients at more than 8,000 locations in more than 200 countries and territories through its Marine, Aviation, and World Kinect Energy Services divisions.
For more information, visit www.wfscorp.com or
www.world-kinect.com
.
Purpose of the Job
To support all employee relations activity across the UK working closely with the HRBPs to ensure HR priorities are aligned to the business’ strategy.
You will work closely with business managers at all levels, acting as the first point of HR contact ensuring efficient, seamless and value-add employee relations (ER) processes and procedures that are fit for purpose and best in class for the business.
You’ll help sustain a culture of line management ownership, facilitating a pragmatic, best practice and human approach to ER. You’ll be responsible for driving and supporting the timely conclusion of both low and high complexity ER matters.
Principal Responsibilities
Stakeholder Management
- Proactively highlighting ER issues and potential risks to the business, making recommendations for improvement and ensuring their implementation
- Provide operational and best practice advice, facilitation, resolution and support for managers and staff on a variety of people issues including case management, interpretation of terms and conditions, employment law, policies and procedures
- Ensuring that business views are taken into consideration where necessary
Case Management
- Deliver effective and proactive HR support for employee related issues in the business e.g policies & procedures, performance management, employment legislation, disciplinary & grievance, etc.
- Ensure all advice is compliant with policies and procedures and legislation
- Consistent focus on attendance management to resolve long term cases effectively and ensure persistent short-term absence is addressed
- Liaise with people managers, occupational health providers and HRBP on all occupational health referrals and ongoing review matters
- Assist line managers with informal performance issues and performance improvement processes
- Prevent risk of employment tribunal claims to the business where possible, supporting colleague wellbeing and challenging inconsistent decisions
- Support HRBP where necessary on Employment Tribunal cases and administrational tasks
- Assist in note taking at formal meetings as necessary.
- Escalate complex and potentially high-risk case management to minimise risk and any other escalations as appropriate to HRBP
Coaching and Development
- Assist with coaching, developing, upskilling and influencing people managers on their accountabilities to improve the colleague experience
- Coach and advise on employee relations matters, supporting with the relevant processes such as investigations, disciplinary, grievance, post-employment complaints, performance, flexible working requests, absence management and health capability issues
- Coaching managers on various tools that are available to effectively complete company processes
- Promoting learning tools that are available to develop manager skills and competencies and identifying new opportunities for learning
- Assist HRBP with learning needs analysis to identify the performance skills, competencies or capabilities improvement needed
Management Information & Reporting
- Update appropriate tracker systems to ensure all casework is logged providing clear case updates and allowing data analysis of ER related activity
- Supporting with the creation and analysis of management information reports to support the HRBP to shape approaches, consequence management and to share relevant trends analysis to stakeholders
- To review management information in relation to ER matters and case history in order to identify trends and "hot-spots" requiring possible intervention
Projects
- Contributing and assisting with global initiatives that are rolled out across the business and ensuring the delivery to non-computer based colleagues
- Assist in the development and analysis of company policies/procedures to ensure they are fit for purpose and in line with the business Strategy and objectives
- Review current ER processes and identify tools and templates that would improve efficiency and effectiveness
Other
- Provide administrative support to ensure that the ER function operates smoothly and efficiently
- Support with regular employee relations and engagement meetings such as the quarterly Employee Engagement Forum
- To support organisational change, organisational design and restructure processes
- To support and imbed a performance management process and culture
- Support other areas of the employee lifecycle where necessary to ensure exceptional service delivery
- Seek ways to evolve the HR Service, support managers to develop and increase their capabilities so that the department can add value where it matters
Essential Experience
- Ideally educated to degree level
- Experienced ER Advisor or strong generalist HR background including complex ER case exposure
- Experienced in conducting/reviewing internal employee relations investigations
- Ideally experience in working in an organisation with an operations or manual workforce
- Experience gained supporting a multisite business operation
- Strong understanding of UK employment law, concepts and practices and a proactive approach to keeping up to date with any changes
- Strong HR generalist, with good experience in all areas of HR, but with a specific experience of employee relations
- The role involves partnering with employees at all levels and experience of supporting a diverse operation is important.
- Ability to build effective and highly collaborative relationships with individuals at all levels of a diverse organisation
- Highly customer focused approach
- Ability to assess sensitive and complex employment relations issues in a confidential, objective and systematic manner
- Able to react in a timely manner with good judgement to cases or issues that arise to advise on the right course of action or decision
- Open minded, and receptive to high levels of change – positively embraces and drives change at all levels
- Strong level of written and verbal communication skills including the ability to constructively critique other stakeholder’s communications such as reviewing investigation documentation and reports
- Showcase pragmatic and best practice ER on a wide range of issues
- Ensure consistency in advice across the business and legal compliance
- Data analysis and report creation
- Experience in dealing with external trade union bodies is desirable
- CIPD level 5 qualified is desirable
#LI-CW1
World Fuel Services
http://www.wfscorp.com
Miami, United States
Michael J. Kasbar
$10+ billion (USD)
1001 to 5000 Employees
Company - Public
Energy & Utilities
1984
