Employee Experience Partner Brentford, England
Job description
Posted Date: Feb 1 2023
Are you passionate about improving the experiences our people have whilst working at GSK? Do you have proven employee / customer research capabilities with application on large-scale global projects? Are you able to consistently deliver quality outcomes at a fast pace to tight timelines and influence senior stakeholders? If so, this could be the opportunity for you!
As an Employee Experience Partner, you will work alongside experts within the Digital Accelerator team, which sits in Tech Strategy & Performance. This is a ‘hands-on’ role, where you will be responsible for conducting employee research, formulating data driven insights and making recommendations to stakeholders to influence experience and / or investment related decisions.
The role will include designing and facilitating multiple workshops to take project / operational teams through a human centred design approach to surface ‘true’ problems and co-create solutions with ‘real’ users.
The role will also be responsible for designing and conducting experiments to test hypothesis and / or validate proposed experience related solutions.
Key Responsibilities:
Design and conduct employee research - synthesise data and information from multiple sources (e.g., desk research, surveys, interviews, focus groups, tech system data, external websites / companies) to formulate experience-related insights
Design and facilitate ‘experience design’ workshops to map ‘as-is’ and co-create ‘to-be’ experiences with target employee group(s) and project / operational teams. Prioritise and develop solutions to move towards the desired future state experience
Produce outputs to help stakeholders visualise the experience and ‘see’ where issues lie (e.g., problem statements, personas, pen portraits, empathy maps, experience maps etc.)
Develop data-driven insights and recommendations and present to senior stakeholders in a compelling, concise, and story-telling way (written and verbal) - to influence experience and / or investment related decisions
Input into the design of experience related feedback mechanisms – influence project / operation teams to ensure that data obtained from these feedback loops are reviewed and actioned in a timely and sustainable way
Where issues/blockers are identified in an experience, suggest a ‘fix’ – support delivery and/or ensure the ‘fix’ is added to the project/product ‘backlog’
Use a strong data-driven approach to design and conduct experiments to either test experience related hypothesis and/or validate proposed experience related solutions
Support growth and effectively co-manage the operation of our volunteer employee network, which focusses on providing feedback on new ideas and solutions
Develop content to deliver, teach and coach others to conduct experience related work
Why You?
We are looking for professionals with these required skills to achieve our goals:
Extensive experience conducting quantitative and qualitative research – in either a customer experience (CX), employee experience (EX) or user experience (UX) capacity (in house or agency side)
Experienced facilitator – with ability to design and deliver hybrid workshops that generate value-add outcomes for stakeholders. Confident using digital collaboration tools (e.g., Mural, Miro)
Demonstrable experience applying a human centered design approach (e.g., design thinking) – with ability to confidently teach / coach others
Proven experience of working on ambiguous, fast paced, complex programmes / initiatives at an enterprise level – confidently delivering pieces of work in days, as opposed to weeks/months
Strong project management and execution skills – with track record of disciplined delivery
Skilled at working in the detail, whilst simultaneously able to communicate key messages in an effective and concise manner (written and verbal)
Self-starter and leader of initiatives – operating with tenacity, resilience, and a can-do attitude
Ability to work with an agile, experimental mindset and exhibits smart data driven decision making
Demonstrable experience using data analysis and reporting platforms (e.g., SPSS, Qualtrics, Power BI). Confident working with multiple and large data sets
Advanced PowerPoint and intermediate MS Teams and Excel skills (e.g., pivot tables, vlookup, conditional formatting)
Degree in Behavioural Science or Psychology (a plus)
Knowledge of change management methodologies (a plus)
Why GSK?
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
Find out more:
Annual Report 2021
We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”).by end H1 2024.
- LI-GSK
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.
As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] or 0808 234 4391. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels
As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
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