Employee Experience and Workplace Coordinator Newcastle upon Tyne, England
Job description
Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.
Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.
Challenge accepted ? Join us and create the unknown.
The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.
Our 200+ employees at the Consumer Support Centre (CRC) are dedicated to supporting and engaging with our players and deserve the very best employee experience that we can provide. The Employee Experience and Workplace Coordinator is an integral part of the HR team and the wider CRC. Organised, efficient and always providing a smile with a warm welcome to staff, visitors and partners the person in this role can really make a difference to how everyone’s day goes.
This role does require some flexibility when there are events to organise (and attend) and there are lots of opportunities to get involved in some great initiatives.
What you’ll be doing
- Manage the facilities and day to day running of the office
- Cover the reception desk and provide an excellent experience for people passing through as an ambassador for Ubisoft CRC
- Maintain supplies of food, beverages and other staples by monitoring stock and co-ordinating deliveries
- Manage the office space ensuring it is clean, tidy and reported issues are dealt with quickly
- Manage the relationship with our suppliers, landlord and partners to ensure the office is a great place to work, including cleaning contracts and security, and keep our suppliers to their promises, highlighting any issues where relevant
- Look after our visitors and their needs from food to ordering taxis and hotel stays
- Manage and maintain records of expenditure in all areas, producing reports as required and working with our Finance team
- Organise travel requirements for anyone based in the CRC
- Monitor and support Health and safety within the CRC and discuss any incidents or concerns with the Senior HR Manager
- Consistently look for ways to improve the employee experience, reduce costs or improve efficiencies
- Work with the HR team and wider management team to organise events and employee experience activities
- Coordinate and communicate relevant employee benefits (e.g. you can get a massage at the CRC every Wednesday!)
- Maintain easy to use reference guides on Workplace processes so the team can support when you’re not here (we don’t mind you taking some time off) and,
- Make sure the incoming and outgoing post is taken care of.
This role is for 24months FTC
We’re looking for the right balance of experience and ‘can do’ approach to working, but there are some things we can’t do without:
- GCSE English and Maths at grade C or equivalent
- Experience in an office support role or similar
- Strong interpersonal and communication skills
- Customer service / employee experience centric
- Attention to detail, organisation skills and confidentiality are essential
- Ability to manage competing priorities in a fast-paced working environment
- Experience of VoIP solutions, ideally Teams
- Ability to prioritise workload and communicate to stakeholders
- Must be able to work on own initiative and be driven towards continuous improvement.
Additional Information
Benefits
With Ubisoft CRC, you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the world’s best video games
Perks:
- We know the world of work has changed, so we have a great hybrid working scheme that allows our team members to work from our Newcastle office surrounded by an amazing team and also spend some days remote work from home;
- Ongoing training and career progression paths through our learning academies;
- We want everyone involved in our games to share our success, that’s why we have a generous multi ownership shares scheme;
- In addition to your salary and performance bonus, we also contribute to your pension, offer private medical cover and life assurance;
- Be Active allowance for activities including gym membership, sports classes and National Trust plan.
- Family-Friendly Policies including enhanced Maternity & Paternity Leave, PET-ernity leave, Fertility and Adoption Policies.
- Quarterly team building days, launch events and celebration parties!
- Entertainment area with consoles, books, pool table and more;
- Free snacks, fruit and drinks.
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.
