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EMHIP Mobile Hub Mental Health Support Worker Croydon, England

Croydon BME Forum

Full Time Croydon, England 28560 GBP ANNUAL Today

Job description

EMHIP (Ethnicity and Mental Health Improvement Programme)

Mobile Hub Support Worker

JOB DESCRIPTION

JOB TITLE: EMHIP (Ethnicity and Mental Health Improvement

Programme) Mobile Hub Support Worker

LOCATION: Wellness Centre and other locations around Croydon

RESPONSIBLE TO: Mobile Hub Team Manager

SALARY: £28,560

HOURS: 37.5 hours per week

LENGTH: 2 - year fixed term contract

Context of the role:

The EMHIP Mobile Hub Support Worker is a new role that has been co-designed with individuals with lived experience of mental health care to provide direct, person-centered support to individuals in their local communities.

The Croydon BME Forum and Asian Resource Centre Croydon, in partnership with South West London Integrated Care System (SWL ICS) and South London and Maudsley NHS Foundation Trust (SLaM) are working together to address the ethnic inequalities in health and social care through the Ethnicity and Mental Health Improvement Programme (EMHIP). One of the keys interventions in the next phase of EMHIP is the implementation of the Mental Health & Wellbeing Mobile Hub. This is a mobile, all age, whole family hub service, delivered within both faiths based and community-based organisations.

The Mental Health & Wellbeing Mobile Hub team will be a dedicated team of experienced, culturally aware support workers and clinical staff embedded in the community to provide services to all local residents, but with a specific focus on BAME communities. This team will be based in different locations across the borough, working within BAME communities, alongside faith groups and existing wellbeing hubs in Croydon.

Job Summary:

The Mobile Hub Team Support Worker is a skilled, knowledgeable, and empathetic person, who enjoys working with people, taking a person-centred approach. They must be flexible, adaptable, and comfortable working in an active setting, with people and professionals across the health and social care system. They will be practical, resilient, well organised and have excellent communication skills.

As a Hub Support Worker, you will be responsible for providing advice and practical help for local residents in need of mental health support or general wellbeing/social support. You will work as part of a wider hub team, rotating between different community locations, providing one-to-one support, and making referrals to the team psychologist and secondary care services, as well as helping people to access other agencies and services, such as benefits, housing, debt services. You will work with the mobile hub team to offer wellbeing activities, including workshops as well working with primary care and collaborating with community services.

You will work in a variety of settings, including:

Faith-based groups
Community settings
Colleges

Main responsibilities

Support new referrals and offer a person-centred, wellbeing assessment that identifies their wellbeing difficulties and develops a plan to support positive mental and general wellbeing.
Deliver one-to-one support to hub users and manage a caseload of individuals as agreed with the Hub Team Manager.
Provide advice and information relating to Welfare Benefits, including Universal Credit and work with service users to assist them with claims, online assessments, including Work Capability Assessments, applications, form-filling and contacting agencies such as the Department of Work and Pensions and London Borough of Croydon Welfare Rights and Housing teams.
Provide basic housing advice.
Provide general money and debt management advice.
Provide information on employment opportunities and training support for clients.
Support colleagues within the Mental Health & Wellbeing Mobile Hub, with enquiries which relate to your specialist knowledge and experience e.g., in Universal Credit, Housing, Money or Debt Management, access to training, education or employment.
Support access to, and the delivery of, a variety of peer and social support groups, workshops and activities available.
Work as part of the wider hub support team, co-delivering workshops, liaising with colleagues, and arranging referrals where necessary to hub team psychologist.
Facilitate direct referrals to secondary care services and community services.
Work from a strength-based approach, focusing on the person themselves and providing non-judgemental support, respecting diversity and their lifestyle choices.
Attend training, forums, and meetings to ensure knowledge remains relevant and up to date.
Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
Provide updates and feedback to the EMHIP Mobile Hub teams.
Maintain accurate and up to date service user records using online database systems.
Preparing and giving talks on the work of the service to other organisations e.g., Social Services, Mental Health Resource Centres.
Work within all policies and procedures of the Partnership, ensuring that information remains confidential and to adhere to the General Data Protection Regulations 2018 (GDPR)

Person Specification

Requirements and Qualifications

Knowledge and Experience

Qualifications

Relevant mental health, social care or psychology related training or qualifications. Essential or
Demonstrable evidence of equivalent learning, training or experience. Essential
A second spoken language. Desirable

Experience
Essential

Experience with Welfare Benefits Advice, Universal Credit, Welfare rights, Housing, Money or Debt Management Component.
Have experience with Equality Diversity Inclusion. You may work within community services supporting people and will aim to promote good relations and practices towards different minority groups.
Experience of working directly with people in community health and social care settings, preferably in mental health.
Demonstrate lived or learned experience with an understanding of mental health, and related issues, difficulties or challenges.
Experience of working in voluntary or community settings and building relationships with local groups and organisations.
Demonstrable experience of developing and implementing operating policies, procedures and working practices in a team setting.
Experience of creating, managing and maintaining high quality records of contact and interaction with people, working within a caseload, and producing top quality numeric and narrative operational reports.
Demonstrable experience of driving continuous improvement and operational development in person-centred teams.
Experience of peer support approaches and asset/strengths-based care and support systems.
Experience of working or living in diverse communities and knowledge or cultural context related to Mental Health and Wellbeing.

Experience
Desirable

Knowledge and experience of working in therapeutic settings, using Open Dialogue tools and techniques, and/or Recovery Star outcomes models and measures.

Skills and capabilities
Essential

Ability to work alongside people in non-directive ways – helping them find solutions that work for them (rather than suggesting solutions).
Ability to focus on and build a person’s strengths and their ability to make use of the resources available to them.
Capable of mentoring and enabling staff to grow to their full potential (including elements of the formal and informal coaching styles).
Ability to remain recovery focused, working with empathy, creating hope and building autonomy, empowering the person to define, lead and own their recovery.
Ability to build effective, safe and trusting relationships with people using services and with professionals in multi-disciplinary teams.
Excellent literacy, IT and verbal communication skills.
Ability to be flexible and travel around the borough in a timely manner as the role requires frequent travel to community locations and various meetings.
This post may involve lone working and visiting people in community settings, including some exposure to dealing with difficult and emotional circumstances/settings.
Ability to work flexibly across the team and localities and some evenings and weekends as required.
Willing to work in any other place within the community where clients wish to be seen in order to fulfil the service Level Agreement Requirements.

Personal Attributes and Approach
Essential

Values people and see their potential, worth and strengths.
Develops effective and trusting relationships, characterised by respect, being non-judgemental and not making assumptions about the person’s experience and beliefs.
Works inclusively respecting the diversity or each other person’s experience, and their particular background or cultural context.
Highly motivated and able to learn quickly, willing to see advice appropriately and accept supervisions and training as required.
Shares responsibility for their own personal development.

Job Type: Full-time

Salary: £28,560.00 per year

Schedule:

Monday to Friday

Ability to commute/relocate:

Croydon: reliably commute or plan to relocate before starting work (required)

Application question(s):

This job requires you to have experience with Equality and Diversity as you may work within community services supporting people from different minority groups. Do you have this experience?
This jobs requires you to have some Mental Health experience. Do you have this experience?

Experience: