Emergency Maintenance Repairs Out of Hours Call Centre Agent Remote
Job description
Emergency Maintenance Repairs Out of Hours Call Centre Agent
Location: Remote/Home-based
Salary: £10.42-£10.50 per hour
Job Type: Part- time
All you need to become a RT247 Out of Hours Call Centre Agent is a modern Windows PC/ laptop, accessories which meet our requirements and Previous call centre or customer service experience.
We are currently recruiting for Emergency Maintenance Repairs Out of Hours Call Centre Agents to join our team. As an out of hours call centre agent, you will be responsible for providing excellent customer service to our clients outside of normal business hours, including evenings, weekends, and holidays.
We are looking for flexible and reliable call centre agents to take inbound calls from housing residents about emergency repairs.
We work weekdays evenings from 4pm and weekends 24/7 .
We have several positions to fill for part time shift patterns across weekend hours with a variety of shift patterns on a fixed or rotational basis as well as a flexibility to pick up open shifts during weekdays when needed.
Responsibilities:
- Answering inbound calls and responding to customer inquiries in a timely and professional manner.
- Providing customer support and resolving issues in a courteous and efficient manner.
- Documenting all customer interactions and maintaining accurate records.
- Adhering to company policies and procedures.
- Meeting or exceeding call handling and customer service targets.
Requirements:
- Previous call centre or customer service experience
- Excellent communication skills and phone etiquette
- Ability to work independently and as part of a team
- Reliable and self-motivated with excellent time-management skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Must work from somewhere in the UK
- Must have access to a Windows laptop/ PC, corded phone with a headset/ USB headset with microphone , high-speed internet (no Wifi) and a quiet/ secluded workspace with a desk and chair.
** Please note : Apple computers are not supported. Wireless cellular network or Wi-Fi connections are not allowed
Just so you know IT requirements can vary by account and change over time, please check with us to confirm your equipment specification is correct and ready for you to join. We’re also on hand to help you through the IT purchase process.
Training
Full training will be provided as part of the onboarding & amp; induction process and will involve 'classroom’ training sessions followed by a comprehensive ‘real-world’ buddying, coaching and mentoring programme once you ‘go live’ with handling calls.
Shifts
Shifts are allocated on a 3 Monthly ‘lock and roll’ basis ; meaning shifts are broadly fixed 3 months in advance with minor adjustments subject to monthly review.
Typical shift options range from 4-6 hour shift cycles; although multiple shorter shifts of 2-4 hours (Typically early evening during the week and early morning - early afternoon at weekends) as well as some late evenings are also being considered.
We offer a supportive work environment where you can grow and develop your skills. If you are passionate about providing excellent customer service and enjoy working from home, we want to hear from you.
To apply, please submit your CV. Thank you for your interest in this position. We look forward to hearing from you.
Job Types: Part-time, Permanent, Zero hours contract
Salary: £10.42-£10.50 per hour.
Job Type: Part-time
Part-time hours: 16 per week
Salary: £10.42-£10.50 per hour
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Overtime
- Weekend availability
- Weekends only
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
