EMEA Programme & Operations Manager London, England
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
WE'RE HIRING!!! EMEA PROGRAMME & OPERATIONS MANAGER
ABOUT US:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
INGENUITY:
EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.
We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
JOB TITLE: EMEA PROGRAMME & OPERATIONS MANAGER
REPORTS INTO: SENIOR EMEA PROGRAMME MANAGER
ABOUT THE ROLE:
We are looking for a EMEA Programme and Facilities Operations Manager to support primarily UK operations for one of our major technology clients.
We work in a dynamic and fast paced environment and this role will sit within the central programs team, who oversee the delivery of multiple programs that touch all aspects of our IFM operational delivery, but this role will also include some hands on engagement within the UK operations to support overall operational priorities as and when they arise.
KEY RESPONSIBILITIES:
Programmes
The ability to create a detailed project plan from client briefs to include all cross functional partners (Facilities, Culinary & Security), deliver, manage and report via regular stakeholder meetings. Identify, own and manage any risks that have been identified through the project lifecycle via structured reporting techniques.
Support business improvement and change management programmes across the account.
Support in driving regional consistency across the account e.g. in reporting, standard operating procedures and systems.
Facilities Operations
Supporting all facilities projects, crisis management activities and any changes to the real estate portfolio.
Supporting Facilities Managers across the UK portfolio in stakeholder management, vendor management, finance and governance.
Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary.
Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, goods receipting and processing invoices.
Engaging with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements.
Ensure building regulations, statutory obligations, legislative compliance and best working practice are delivered.
Supporting the day-to-day site management activities across the UK operations including site functionality, escalation management, planning and Client satisfaction.
Project Management
Manage the programming and scheduling of work activities throughout all stages of the project lifecycle.
To prioritise the information provided by the client to project forecasting/pipeline.
Merger & Acquisition
Supporting with the integration of organisations that our client is seeking to Acquire. This will involve supporting M&A project management processes including due diligence, financial planning, scoping, closing, and integration.
WORKING LIFE:
In the role you will work across our EMEA campus which is currently spread over 20 countries
The main business language spoken in our offices is English. Knowledge of English is essential
You will business partner with the Senior Leadership team and work with the local teams independently reporting to the Senior EMEA Programme Lead
You will work over a 5-day week, Monday to Friday
On occasion you may be required to travel
ABOUT YOU:
You have 5 years + ʼ direct ʻ facilities Management experience delivering combined hard and soft services
You are adept at multitasking and are able to manage multiple projects effectively
Previous experience of working in a fast-paced, multinational environment (desired but not essential)
Must be able to demonstrate flexibility in relation to type of works carried out and availability
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
