Email Marketing Client Success Account Manager

Email Marketing Client Success Account Manager Remote

Leadhook Media
Full Time Remote 1200 GBP MONTHLY Today
Job description


IIf you're ready to change the worid and impact a lot of people, as well as discover the latest hyper-profitable email marketing strategies and build awesome relationships with dynamic business owners all focused on growth - this is the role for you.

Best of all - this position is 100% remote. You get to work from wherever you like.

We're on the lookout for an awesome (Klaviyo) Email Client Success Account Manager to join our team…

Will it be you?

Leadhook Media is a rapidly growing e-commerce agency that helps brands grow their customer reach, and build retention and sales through the power of email.

By helping brands diversify their marketing channels, they leverage us to build an email program that delivers ongoing monthly growth month-in, month-out.

This CM position will be looking after clients across United States and Australia.

Your role is to manage client relationships and lead them to success - both on a client

satisfaction, and in terms of results.

You will be liaising and coordinating with a full support team including:

  • Copywriters
  • Designers
  • Strategists
  • While specialist expertise in each area is not essential, ideally you'll have a general understanding of what makes an •Commerce brand/campaign successful (ideally you’ve built and run successful email programs (campaigns + flows) before
  • Email eCommerce campaigns and flows so you can quickly adapt to learning and understanding our process

This role would suit people with junior marketing assistant, account executive or media agency


In addition to strategizing for clients, you will also be communicating with these clients to

ensure all needs are understood on a deep level.

We will provide full training on our process, SOPs & and best practices... (we've regularly heard

feedback that we are the MOST advanced strategic agency our clients have worked with - so expect to learn EVERYTHING to become a digital marketing guru.. FAST).

You'll also have access to THOUSANDS of dollars of courses, our entire knowledge database

with complete step-by-step instructions and FAQs for everything and access to a team of

Commerce experts,

But we also expect you to bring the motivation and desire to go above and beyond to provide

massive value for our clients!

Attention to detail is the key to success here.


  • Communicating with, and understanding the needs of clients; answering any questions and updating clients
  • Helping to formulate client success strategies and roadmaps to lead their eCommerce
  • campaigns to success.
  • Ensuring the team is adhering to deadlines.
  • Including campaign messaging, creative angles, creative approaches, and media distribution of this content with the assistance of a media buyer, creative strategist and project manager.
  • Liasing with your execution team of media buyers and creatives, to bring your strategies and ideas into fruition for clients.
  • Ensuring client KPis are met to a high standard
  • Understanding key accounts metrics and explaining everything to clients through weekly video reports and bi-weekly meetings.
  • QA'ing client work before it’s scheduled; grammar, ensuring the emails render properly
  • Helping share your thoughts and experience to help us grow further


  • Excellent communication skills, both oral and written
  • Proactive, outgoing, and can-do attitude
  • Ideally two years* Commerce/digital marketing experience
  • Ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
  • A desire to learn of all facets of an eCommerce campaign, including landing pages, creative, advertising, and optimization,
  • Basic understanding of Email Marketing and be able to explain strategy back to clients as well as answer questions about campaign activity

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your

career with us!

Please share a breakdown of your experience where relevant.

Looking forward to hearing from you.

Part-time hours to begin with: 10-20 per week to begin with but with the expectation to move onto full time within the next 3 months or sooner if you fulfill the role well.

Part-time hours: 20 per week


Take the following tests:


* need the final screenshot with the scales


(Choose the one with Instinctual Variant. The best way to take this test is to only put the dot all the way right or all the way left when it accurately describes you. If it is not, then move the dot in between neutral and the far left/right, of course depending on the level )

* Need the screenshot with the results and variations under


Sign up for the full report and download the pdf at the bottom

Reply to this job post with the following:

1) A screenshot of all of the results from the tests from Step #1
2) A sentence or two about WHY you would be a good fit for this position
3) Your favorite quote about life
4) A short 1-minute loom video of yourself with video explaining your philosophy on running successful client email accounts in Klaviyo

Looking forward to hearing from you!

Job Types: Full-time, Part-time, Fixed term contract, Freelance

Salary: From £1,200.00 per month


  • Flexitime


  • 8 hour shift

Supplemental pay types:

  • Performance bonus

Application question(s):

  • Have you worked specifically with eCommerce Klaviyo email marketing programs before?
  • What is the highest number of email accounts you have managed at one time?
  • What are some of the key issues you've seen when optimising email results for clients?
  • What is one new trick or strategy pertaining to Klaviyo Email Marketing you have learned over the past year?
  • Scenario-based: You notice that a client account shows the performance is declining. What might be the cause of this?
  • List the things you should check on for an account to ensure their Klaviyo account is optimised for results?


  • Certificate of Higher Education (preferred)


  • Graphic design: 2 years (required)
  • Marketing: 1 year (preferred)
  • Digital design: 1 year (preferred)

Work Location: Remote

Email Marketing Client Success Account Manager
Leadhook Media

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