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IT Bench Technician

Bench Technician

Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you – keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k.

What this role will entail:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures

What we need from you (system requirements):

• Driven to succeed at work and in all of life, hard work required
• ACCOUNTABLE to our clients as well as our company
• Keep a POSITIVE mindset with a solution focus.
• Desire for EXCELLENCE in what we do, all day every day.
• HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

More about us and where we are going:

Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace – planning to triple across the next three years.

• We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
• We gather feedback and adjust how we operate based on YOUR ideas.
• We CARE about our team and our clients and understand the need for flexibility with life+work.

THREE great locations within <8 minute walk of Metra UPNW line in Woodstock, IL AND downtown Chicago OR the ability to work from home/anywhere.

Our all-inclusive total compensation and benefits package for this role includes:

• Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year.
• Ascension plan if applicable
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• More than 14+ days of paid time off AND two weeks vacation.
• Company provided gear (notebook + iPhone) as well as company clothing.

Our hiring process:

• Submit your application
• AND complete a communication survey (7 min) REQ’D
• If we like what we see, we will reach out to schedule a phone interview (20 min)
• If that goes well, we’ll schedule an in person interview and go from there

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/career

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