Elective Orthopaedic Preoperative Outpatient Receptionist Nottingham
Job description
Band 2 Main area Elective Orthopaedic Preoperative Assessment Grade Band 2 Contract Permanent Hours Part time - 30 hours per week (To work 4-5 days a week) Job ref 164-5704954 Site Nottingham University Hospitals Town Nottingham Salary £22,383 per annum Salary period Yearly Closing 28/10/2023 23:59 Job overview This post will be working as part of the Elective Orthopaedic preoperative team based on the City Campus. The role is on a busy unit and the expectation is that a uniform will be worn. This role is front of house and key person to the patient, representing the department. You will provide high quality admin and clerical support in the form of booking patients into the unit using hospital systems and ensuring adequate clinic preparation to ensure the smooth running of the unit. You will have the ability to use initiative and judgement in dealing with enquiries and situations. You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate. You will liaise closely with our nursing and administrative teams and attend morning meetings to hand over any pertinent information in relation to the expected clinic activity for the day. Main duties of the job Print clinic lists from Careflow/patient systems in advance of clinic date and highlight any issues, working with the clinical and administrative teams to support these. Clinic preparation is the responsibility of the receptionist, including organisation of transport solutions. Greet patients at reception, check their personal details are correct and if necessary, amend in Careflow/patient systems accordingly, ensuring patient confidentiality and accuracy. Ensure all clinic outcomes are recorded accurately within one working day and escalate any issues with follow up bookings to the admin team, including DNAs. Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times. Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately. Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty. Able to travel across both sites to cover when necessary. Working for our organisation With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. In Elective Orthopaedic Pre-op, we are a supportive service who work closely with many of the divisions and departments of NUH. We strive for excellence in patient care and the service we provide to our users. Nottingham University Hospitals NHS Trust have various staff benefits. Some of the benefits of working for NUH include; Access to the Staff Wellbeing programme including our 24hour staff advice and emotional support service, financial advice service, a staff physiotherapy service and staff support networksAccess to Spiritual and Pastoral Care ServicesSalary sacrifice schemesCycle to work and travel passesNHS discountsFlexible working Details of these and other benefits can be found on our intranet pages which you will have access when you commence with Team NUH. Detailed job description and main responsibilities Please refer to the job description and person specification attached to the advert for the full details. This will be a cross-site role. Person specification Training and Qualifications Essential criteria To be educated to ‘O’ level, GCSE or equivalent standard English at Grade C Desirable criteria NVQ Level 2 or equivalent EDCL or equivalent Physical Skills Essential criteria Be able to stand/walk for prolonged periods Frequent use of VDU equipment Experience Essential criteria Knowledge of IT systems, such as MS packages Understanding of the importance of confidentiality Customer Service focused role Desirable criteria Knowledge of hospital IT systems, e.g. Medway PAS, Notis Knowledge of outpatient work Previous experience in an office environment Communication and Relationships Essential criteria Excellent communication skills with the ability to Communicate with staff and the public at all levels Ability to work as part of a team and quickly adapt to Changing situations Able to be empathetic and build rapport with patients Analytical and Judgement Skills Essential criteria Works with standard procedures and in line with Trust Policies Works in line with organisational goals and objectives Knows when to escalate Desirable criteria Able to use judgement to make decisions in order to solve problems/enquiries Planning and Organisational Skills Essential criteria Ability to prioritise workload in a busy reception area Demonstrates enthusiasm and a conscientious approach to work, advocating this to others Desirable criteria Able to use own initiative Other requirements for the role Essential criteria Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Remains calm and co-operative under pressure or in difficult and uncertain situations Ability to work across all sites ___________________________________________________________________________________ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms. Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly. Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad. ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent: Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH. Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
