Education Support Administrators Exeter, England
Job description
Education and Academic Services
We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!
- Do you enjoy direct contact with people?
- Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
- Do you enjoy providing administrative support?
- Are you fantastic at organising, communicating and making things run smoothly?
- Do you want to work for an excellent employer with some fantastic career and training opportunities?
If so, our Education Support Administrator roles in Education and Academic Services could be for you.
Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.
There are 7 full-time posts available, 6 permanent posts and one post on a fixed-term basis until 28th June 2024.
These roles will be based in Education and Academic Services, working in teams supporting our students and our academic colleagues. We have a number of full-time roles available at our Exeter campuses and have both open-ended and fixed-term opportunities.
These roles offer the opportunity for hybrid working – some time on campus and some from home.
The role
Education Support Administrator
Our Education Support roles help to provide all key administration and education support activities for our students. You will work as part of the Education Support team which focuses on supporting teaching and learning administration – for example helping our students with queries around their programmes of study, supporting coursework and assessment and helping our students who need access to welfare/wellbeing services. This team works collaboratively across multiple locations and across three campuses.
All staff within Education Support are expected to work on-campus as well as from home, on a rota basis. You will be asked initially to work from campus for up to 4 days per week, whilst training is completed.
You
You will :
- Have excellent organisational skills
- Have fantastic IT skills
- Be a great communicator with a strong customer service focus
- Be someone who can work with databases and information
- Be able to work proactively in a team
- Be able to work on multiple priorities
- Have high service standards
- Have great attention to detail
We would love to hear from you if you have either of the following:
- Experience of databases and complex processes
- Individuals with a strong customer service focus
We can offer you the opportunity to develop your career in administration and customer services.
We expect to hold interviews in the week commencing 4th September. Reasonable adjustments are available for interviews and workplaces.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).
Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature
Our Equality, Diversity and Inclusion Commitment
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
Benefits
We offer some fantastic benefits including:
- 39 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campus’ and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
To hear more about the Education Support Administrator role please contact Jenny Crotty, Education Support Operations Manager on [email protected].
