Education and Academic Support

The Education and Academic Services (EAS) Directorate provides all the key administration and education support activities that underpin the student experience from Fresher's week to Graduation. This role is within the Education Support team which provides the core and critical operational support for teaching administration and support for delivery of taught undergraduate and postgraduate programmes.

About the role

This full-time post is available from 10th April 2023 on an open-ended basis.

We have an exciting opportunity for an Education Support Administrator to join our Education Support Team, working across our Online Programmes and Degree Apprenticeship Hub. The role holder will be expected to undertake a hybrid working model, with both on-campus and remote working.

The Education Support Team provides the core and critical operational support for teaching administration and support for delivery of all University of Exeter taught programmes for Undergraduate and Postgraduate Taught students. This is a large team of approximately 180 staff working across multiple "hub" locations and across three campuses.

Some of the main duties include:

• Acting as a first/named point of contact for internal and external stakeholders and general enquiries, providing specialist advice and guidance on relevant matters.
• Managing student or other records and undertaking quality checking of data to ensure accuracy, consistency, efficiency and timely.
• Acting as a central information point for Education Services; collating, updating, coordinating, managing and promoting relevant information through a variety of media, including website maintenance where required

About you

You will have:

• Experience of delivering excellent customer service and effectively handling complex enquiries
• Excellent organisational and planning skills and the ability to prioritise and meet deadlines under pressure.
• Excellent interpersonal and communication skills and proven track record of building relationships with staff at all levels.
• Experience of communicating effectively in person, in writing and email, and by telephone with a diverse range of people.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Informal Enquiries

Before submitting an application you may wish to discuss the post further by contacting Cathryn Baker ([email protected]) or Sarah Niles ([email protected]).