Job Advert

ABOUT YOUNG GIANTS:

Young Giants is a holistic and inclusive term-time tuition and mentoring service, supporting children who are temporarily out of school (alternative provision) via daytime one-to-one tuition and mentoring in a child's home or venue within their community.

ABOUT THE ROLE:

As an Educational Facilitator you will be supporting the Education Programme Lead in all aspects of delivering the day-to-day logistical operations of delivering tuition packages, monitoring and reporting attendance and holding tutors accountable for reporting deadlines for a given caseload of learners pertaining to a particular client or group of clients (local authorities) – known as a ‘Pod’.

You will ensure our clients and learners receive best-in-class service and that our tutors provide the level of quality required. The role is a combination of customer service and personnel management.

RESPONSIBILITIES WILL INCLUDE:

• Assessing learner documentation, ensuring appropriate information is shared with tutors and reporting any persistent reporting failures to the Education Programme Lead and Quality Assurance Lead
• Liaising with parents, tutors, and other stakeholders to set up and maintain appropriate and mutually convenient timetables of tuition. This includes the ability to respond to changing situations/needs and clearly communicating changes with all stakeholders.
• Keeping in contact with parents and tutors throughout the tuition set-up process and ongoing programme
• Ensuring that all activity is reflected on the Customer Relationship Management (CRM) system and that all contact records and timetables are kept up-to-date
• Tracking tutor session attendance through the CRM system
• Ensuring tutors are engaging with the Young Giants Tutor Portal on a lesson-by-lesson basis
• Tracking learner attendance and reporting to relevant stakeholders and Education Programme Lead
• Keeping in close communication with tutors and collating/requesting regular learner progress reports
• Raising concerns with the Education Programme Lead and/or Quality Assurance Lead pertaining to client, parent or tutor relationships
• Attending official meetings for learners when required by the Education Programme Lead
• Assessing the requirement for new tutor recruitment and working with the Recruitment Coordinator to quickly fill any gaps
• Monitoring tutor availability and skills set in order to support Education Programme Lead with programme set-up and alteration
• Working with the Education Programme Lead to locate and book tuition venues in the community
• Assisting the senior management team with organisational tasks as necessary

ABOUT YOU:

• Strong organisational skill
• Methodical and Accurate
• Excellent communication skills
• Strong knowledge of the UK education system would be advantageous
• Work to strict deadlines

You may have experience of the following: Schools administration, school secretary, education coordinator, Administrator, online coordinator, etc

SCHEDULE:

Once shortlisted, Candidates will be required to complete two interviews. Dates to be agreed

THE PACKAGE:

• Location: Remote Role – will need to travel for some Team away days in London
• Contract: Full time, Permanent
• Salary: £26,000 PA
• Benefits: Competitive