education Cambridge, MA
Job description
About Us:
The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.
In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we're laser-focused on driving customer growth. If you're excited about the opportunity to wear multiple hats, and continuously learn and experiment, now's the time to join the Proton team.
The Role:
Proton is looking for a Customer Marketing & Education Specialist to join our fast-growing SaaS team! Reporting to our Head of Marketing, you'll play a pivotal role in guiding the customer journey beyond the purchase point. Your mission? Empower our customers to master our product independently by providing engaging, instructional content – think videos, guides, live webinars. Ideal candidates relish being in front of the camera, adeptly produce video content, and have a knack for crafting scripts that captivate our customers.
The target salary range for this role is $100,000- $115,000 salary. Final offers will be based on your skills and previous experience.
This role will be based in Boston with a hybrid schedule (3 days in office, office located in Kendall Square).
What you'll do:
- Become an expert on our product, its features, and the benefits it provides to our customers
- Develop a thorough understanding of our customers, their business operations, and the distinct personas who regularly use our product
- Create and maintain a range of engaging, interactive training content such as videos, in-app tutorials, webinars, emails, and course modules that support our customers' independent success
- Build and maintain Proton's Help Center
- Host Proton's live Office Hours and Training Sessions, providing an interactive learning opportunity for new users of our web and mobile apps
- Work closely with our Product team to understand upcoming feature releases. Lead the strategy and roll-out of these new features, transform product updates into engaging blog posts and newsletters
- Collaborate with our Customer Success team to prioritize education content, aiming to reduce the volume of customer support tickets and bolster product adoption
- Interview experienced users to understand their workflows, using these insights to inform our content creation
- Gauge the effectiveness of various customer marketing initiatives through assessments, surveys, feedback, and defined success metrics
You'll be a great fit for this role if you are:
- An excellent communicator with superior presentation skills
- Skilled at creating engaging content through compelling copywriting and scriptwriting
- Some experience using video editing software like Premiere Pro, After Effects, etc.
- Curious and committed to understanding the core 'why' behind any situation
- Process-oriented and data-driven, with a track record of scaling content or education initiatives based on results and data
- Customer-focused with a strong sense of empathy
- Self-reliant and result-oriented, taking ownership of your work and its outcomes
Other skills that we value:
- Experience in a fast-paced startup environment, preferably in a role focused on a complex, multi-featured product
- Strong intuition paired with excellent problem-solving, listening, and communication skills
Benefits
- Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.
- Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
- 401k with Employer Contribution (US only, for now!) - we know work isn't forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
- Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.
- $450 Quarterly Hybrid Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even to go towards Co-working space!
- 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you're adopting or fostering!
- Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.
