Early Life Team Leader Stoke-on-Trent, England
Job description
Location: Home Based
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: 37.5 hours per week ( 8am – 8pm Monday to Sunday)
At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.
What you’ll do
Lead a team of advisors within a dynamic contact centre, creating an environment that encourages and inspires teams to be their best whilst focussed on driving results to deliver an exceptional customer experience.
Personify the Customer Operations ‘Customer Obsessed’ ethos, working with the team to resolve issues that negatively influence our customer and advisor experience.- Lead, manage, coach, develop and motivate teams - setting clear and stretching performance goals. This includes responsibility for performance management, wellbeing, employee relations, etc, in line with HR policy and guidelines
- Create an environment where people are energised, engaged and enabled through high impact communication, coaching and feedback. Make Vodafone a great place to work by encouraging ideas, development and collaborative working with peers and across departments.
- Manage teams adherence to compliance processes
- Delivery of key initiatives and change programmes into teams aligned to strategic priorities
Who you are
Experience of managing high performing teams and driving performance improvements.- You must have team leadership experience
- Have the customer at the forefront of all decision making
- Ability to solve complex problems and make confident decisions
- Clear, professional and positive verbal and written communication
- Self-motivation - the ability to work independently and effectively manage time, prioritising customer needs.
- Leading change in an evolving environment
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
