Early Engagement Manager (DA) Remote
QA Limited
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
Vacancy details
Talent pool
Operations - Customer Service
Title
Early Engagement Manager (DA)
Contract type
QA Ltd Permanent
Job advert
Early Engagement Manager (DA)
Remote
Monday to Friday 9.00-5.30
There may be occasional travelling to a QA Centre.
Remote
Monday to Friday 9.00-5.30
There may be occasional travelling to a QA Centre.
About the Position:
If you’re a great multi-tasker, have experience of working within an Apprenticeship Division, and are passionate about giving learners the best possible experience then this could be the role for you…
Here at QA we’re looking for a fabulous Early Engagement Manager (DA) to be accountable for leading the Early Engagement Team.
You will be pivotal to implementing, leading and embedding change on brand new systems alongside leading the team on existing systems and models.
Key Responsibilities:
You’ll lead a team who guide and progress learners and employers through our robust sign up and enrolment processes, ensuring that we achieve the highest levels of accuracy internally and externally in line with our regulatory and quality requirements.
Relationship leadership is key and you’ll display strong resilience and stakeholder management
- Ensuring the Early Engagement Team work efficiently with a caseload of signing up learners
- Leading the team to ensure a high level of accuracy in managing learner data
- Ensuring a first-class customer experience is provided to learners, employers and other internal stakeholders
- Leading the Early Engagement Team, ensuring standardised practice is embedded
- Owning and leading transparent, accurate and up to date Information across forecasts, pipeline reports and platforms daily
- Manage stakeholder expectations around key deadlines in the month, working with Sales, Scheduling, and Compliance Teams
- Publishing clear and transparent Termly cut-off dates
- Managing booking of training for DA learners
- Supporting the Admissions team in ensuring SLAs are met
- Attend meetings with our university partners
- Liaising with delivery teams to set up quarterly programme launch events
- Working with Service Delivery Team and
- Account Managers to support mobilisation activity
- Escalate any concerns regarding safeguarding or additional learning needs
- Leading and delivering effective and clear communication through multiple channels
(Scroll to the bottom of this advert to read the full Job-Description)
About You:
This role would be a great fit if you’ve got experience of successfully leading digital transformation projects with operational teams, strong internal and external stakeholder leadership, and experience of working and leading a team in a customer centric, fast paced, matrix environment supporting Sales and Delivery
We’d love you to be able to tick the following boxes, too:
- Management of time sensitive processes, desirably in apprenticeships or education
- Knowledge of business strategy processes and methodologies
- Strong IT skills including data analysis and report writing
- Strong knowledge of Apprenticeship and funded learning regulations in the UK
Apply today, we’d love to hear from you
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What We'll Do For You!
Still not convinced...?
Then how about this…?
Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
Our perks:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
Want to know more about QA?
As part of the QA Group, we’re the UK’s leading tech talent and training organisation. (Yep, we’re bragging!)
We’re a world-leading provider of digital and tech skills, enabling organisations and learners to be winners in the digital revolution. With over 3,000 employees globally, we help clients build in-demand tech skills through a comprehensive range of training and talent solutions that blend the best of live and self-paced digital training – including training courses, reskilling bootcamps, tech apprenticeships and degree apprenticeships.
We serve more than 80% of the FTSE 100, many parts of government and the public sector, and are one of Microsoft’s largest learning partners globally. We live-trained more than 280,000 people last year, with hundreds of thousands more on our global self-paced digital learning platforms.
Equal Opportunities:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.
Vacancy location
Location
UK, Other, Home Based
Job Description
Attachment
00. 4894 JD.pdf (175 Kb)
General information
