Early Engagement Account Manager Brighton, England
Job description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power toprogress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together
This is a phone based role, driving early customer engagement and growth across existing UK SME Business customers that are newly signed, using strong sales and relationship management skills. Our customers are Small Business Owners with an entrepreneurial spirit through to larger SME companies and you will be helping them get more business done.
The SME segment continues to be the growth engine of American Express Global Commercial Services and as such this is a critical part of our strategic vision for a great early experience for new customers.
How will you make an impact in this role?
- Build relationships with a diverse group of existing business customers recently signed to help them achieve the goals of their programme and drive profitable growth
- Proactively manage an effective engagement plan, identify and prioritise opportunities that support the customers goal achievement
- Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders
- Ensures premium value is delivered from day one that aligns with clients goals, delivers a positive customer experience and achieves customer advocacy
- Understands client’s opportunities, threats and risks to maintain and grow relationship
Minimum Qualifications:
- Results driven
- Customer focused
- Excellent verbal and written communication skills
- Ability to influence and persuade
- Experience of working and thriving in a fast paced environment
- Strong collaborator
- Team player
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]
