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Job description

Are you an enthusiastic positive person who likes learning new things and being challenged? This is a fantastic opportunity for someone who is passionate about being proactive and enjoys developing their skills.

The Role

Reporting to the Director and the Marketing Manager, you’ll be a key member of a small team, taking ownership of our online sales, from both our website and marketplaces. You will work closely with the director and marketing team to support the growth of our online sales. This role will have set targets for sales, feedback ratings and be responsible for reporting on those targets. This is a long-term position with growth opportunities for your skills and experience.

What’s on offer?

· Basic salary of £22,000 with OTE up to £24,000 (pro rata)

· Permanent full-time contract

· 20 days holiday + 8 days bank holiday (pro rata)

· Employee discounts

· Company Pension

· On-site parking

· Shift: Monday to Thursday (8.00 – 17.00) and Friday (8.30 to 15pm)

· A great working environment

· The chance to earn extra quarterly bonuses based on achieving certain targets

About you

The successful candidate will have a positive attitude towards work and helping the business grow, attention to detail and the ability to work in a fast-paced environment. Some relevant experience is required but training would be provided on a 1-2-1 basis.

Your ability to effectively take ownership of your role, research for answers, solve problems, and proactively add value will make you an ideal candidate for the position.
We don't demand perfection, but we do demand maximum effort and full transparency/honesty.

The candidate must have own transportation and full driving license. This is a requirement as there is no public transportation to commute to our Business Park.

Your responsibilities will include but not be limited to:

• Draft accurate descriptions, ensuring they contain all the information necessary to make the items as appealing as possible to potential customers.
• Listing updates: optimize titles, descriptions, bullet points, keywords, photos and all other information required
• Knowledge and understanding of 3rd party selling platforms such as Amazon and eBay
• Contribute to marketing and advertising analysis (such as Google Analytics)
• Ensure that all online sales activity is compliant with the rules, standards and guidelines of the selling platforms & Trading Standards
• Contribute to marketing strategies, particularly online marketing in conjunction with the team.
• Contribute towards building and maintaining partnerships relevant to the social enterprise, including other providers, local businesses, and individuals.
• Maintain high standards of presentation, merchandising, stock control, customer communication and timely dispatch, ensuring Iberica Food maintains a high feedback rating on all the sites we operate on.
• Ensuring that timeframes for responding to customer queries, dispatching items etc. are meet and the highest levels of positive feedback on selling platforms is maintained.

About us

We are an award-winning importer and distributor of authentic and traditional Spanish Food based in Henfield. Iberica was set up in 2013, to bring the taste, quality, and tradition of artisanal Spanish food to customers outside of Spain. Our portfolio includes more than 400 unique products, from suppliers that have been carefully selected in person. Health and safety are a top priority.

Applicants must have:

• Ability to communicate effectively, must have excellent oral and written English skills.
• Experience of customer service, MS office, online marketing and data analysis
• Intermediate spreadsheet skills with the ability to manipulate/import data.

· You have a high degree of accuracy and attention to detail.

• The ability to initiate and seek out additional work wherever possible.
• Always willing to help other employees.
• A professional working attitude.
• Able to prioritise effectively to deliver results within deadlines.
• Be process-driven and a problem solver.
• The ability to effectively manage various stakeholders' relationships.
• A can-do attitude.
• High level of literacy & numeracy

Desirable:

• Photography- producing quality photos for online sales, social media or marketing.
• SEO development.
• Social Media production experience.
• Email and copy writing experience.
• Ability to understand and analyse sales figures.
• A genuine interest in food and Spain

Additional information

· We have several ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Closing Date: 30th September 2023

Please note:

• If you have not been contacted within 2 weeks after the closing date, unfortunately your application has not been successful on this occasion

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

COVID-19 considerations:
Common surfaces are sanitised regularly

Ability to commute/relocate:

• Henfield BN5 9BJ: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (preferred)

Experience:

• Digital marketing: 1 year (preferred)
• E-commerce: 1 year (preferred)
• Copywriting: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: eCommerce & Marketplaces Administrator