Duty Manager Torquay, England
Job description
Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of luxury coaches.
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.
What we offer you:
- Performance based pay increase after 3 months of employment
- Continuous all year round employment – we don’t close for the winter months!
- Employee of the month scheme.
- Enhanced in house training, we invest in you and your career.
- Daish’s manager training academy.
- Extra day off for your birthday.
- Buy and sell holiday scheme.
- Staff getaway discount with any of our UK wide hotels.
- Coffee shop discount 50%
- Bonus for completing your allocated training.
- Refer a friend scheme, split a bonus with your friend when you refer them for a role with us!
What we expect from you:
We are looking for an experienced, enthusiastic and confident Duty Manager with demonstrable experience of managing staff to a high standard with excellent levels of service to join our team. Your job is to provide exceptional customer service whilst performing your regular duties, as well as Managing a team of Department Managers. You will be able to relate and manage procedures at the front end delivery into coordinated back of house processes to ensure a smoother guest experience.
- A very positive attitude and a strong desire to work for the organisation to reach consistent standards of excellence and maintain the Daish’s brand.
- Dealing with any complaints
- A professional approach and attitude to your work even when under pressure.
- A strong commitment to the values of the organisation and a desire to make a positive contribution to those values.
- Good knowledge of the recruitment process from start to finish
- Experience of managing the development and delivery of staff training and induction processes.
- A good understanding and experience of utilising EPOS systems in bars.
- Experience of managing difficult customers in an appropriate manner.
- Experience of cash handling and management.
- A good working knowledge of Health and Safety policies
- Experience of managing staff rotas and wages
- The ability to demonstrate a positive, helpful and welcoming attitude to members and customers
- The ability to build and maintain good working relationships with fellow staff and members/customers and to be a positive role model as a team leader.
- The ability to manage and motivate staff.
- Smart personal appearance.
- Flexibility in terms of hours worked/shift patterns.
