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Hours: 40 Per Week

Contract Type: Permanent Role

Organisation/School: YMCA Brunel Group

This is not a Bath & North East Somerset Council Vacancy

Duty Manager

Who we are?

YMCA Brunel Group is an independent, locally governed and managed charity operating in Mendip, Bath, Bristol, Wiltshire and South Somerset. We are part of the international YMCA movement. Our mission is to create supportive, inclusive and energising communities, where people can truly belong, contribute and thrive.

Our activities include:

Accommodation for over 700 people every year who are at risk of being homeless, who are on low incomes, experience barriers to work, or young people in need of high levels of support, who have often experienced trauma and difficult times in their lives. We don’t just provide a bed, we support people holistically and continually seek to help our residents gain the training, skills and confidence to lead independent lives.

A Health & Wellbeing centre in Bath, a community facility with a fully kitted out gym, functional fitness areas and extensive class programme.

Two commercial hostels in Bath and Bristol which help us cover our central costs.

Twelve youth clubs for young people aged 10-19, including 4 young carers groups, providing a space where they can have dedicated time to talk to trusted youth workers, access relevant information about issues that concern them, and develop their social networks.

Eight Ofsted registered Nurseries, providing spaces for up to 360 children where they are given opportunities and experiences that will set them up for their educational journeys and prepare them for their lives ahead.

What does the job entail?

Working as part of a team to create a warming and welcoming atmosphere for the hostel guests and young residents.

• Creating a harmonious, welcoming and relaxing atmosphere in the hostel and communal spaces.
• Dealing with reservations, enquiries and meeting room bookings.
• Working closely with the Hostel Manager to safeguard the wellbeing of our guests and make their stay as comfortable as possible.

• Managing our online booking system, replying to emails and general administration.
• Providing information on local attractions and events.
• Contributing to a warm, friendly atmosphere and a sense of community amongst guests, residents and colleagues.
• Effectively balance the needs of our commercial guests and the young people needing housing support.
• Responsible for the safety of the hostel, our guests and residents.
• Practical tasks to ensure that the hostel is kept clean and safe, paying special attention to the communal areas.
• Liaising with the housekeeping and maintenance team and other Duty Manager’s to report any maintenance tasks that need carrying out.
• Working closely with our restaurant team and assisting with the restaurant when needed.
• Manage challenging and inappropriate behaviour in accordance with our hostel policy.
• Delivering and setting up catering for meetings and events in the hostel.
• Carry out regular checks of the building, following lone working and health and safety procedures.

• Other administrative tasks which may include banking.
• Ensure the department complies with all health & safety and hygiene statutory regulations and that records are maintained up to date.

• Any other duties that may be reasonably required by the organization
• Comfortable lone working at night.

What skills will the successful candidate need?

• Must be willing to carry out any other duties that may be reasonably required by the organization
• You will have extensive hospitality experience
• Comfortable lone working at night.

What we offer

• Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
• 25 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• YMCA employee advantages
• YMCA Brunel Group is an inclusive organisation and the post requires a shared commitment to equality and diversity.

Location

YMCA Bath is a centrally located hostel which provides accommodation to school groups, backpackers, sporting groups and universities.

Hours

40 hours per week to include one night shift and four morning/evening shifts over a 7 days period.

Contract type

Permanent role (6 month probation period)

Rate of Pay

£25,740 per annum

Please find attached the job description and person specification for the role:

Duty Manager Bath JD.docx

Application Details:

If you would like to apply for any of our current vacancies you will need to fill out one of our application forms on line:

https://ymcabrunelgroupbath.peoplehr.net/Pages/JobBoard/Opening.aspx?v=39d082d2-d94f-4772-adda-305e101ceaf3

To know more about what YMCA Brunel do and to apply please visit our website:

https://ymca-bg.org/work-for-us/

If you would like to know more about the role, please contact Maggie King on 01225 325900

Safeguarding Statement:

YMCA Brunel Group is committed to follow safer recruitment guidelines and all candidates will have to demonstrate full employment history, give 2 good references and be DBS checked. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.