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Job description

Address: 145 Auction Ln
Statesville, NC 28625

Responsibilities

• Delivering a high-value product to our customers utilizing a Vroom-branded flatbed truck and unload the vehicle at the customers delivery location
• Perform pre-trip and post-trip inspections of customer vehicles ensuring the car shines and looks like a brand-new car
• Maintain and service delivery vehicles as needed (refuel, change oil, tire pressure, repairs, etc.) while working with our incredible support team
• Serve as a liaison between several departments ensuring that the customer's paperwork is completed and ready for delivery
• Provide enthusiastic customer service and in-person support to the customer
• Become a subject matter expert with features and options of different vehicles to orient customers with their new ride
• Demonstrate excellent problem-solving skills to handle front-line customer issues and questions at the point of delivery. Active listening skills and genuine interest is a must-have
• Show initiative and be adaptable in a fast-paced, rapidly growing company that is transforming the way consumers purchase vehicles
• Partner with Vroom Ambassadors and other Vroom executives and pit crew members (as applicable) who may ride with you to assist with the customer's delivery (e.g., answer questions and set expectations next steps, provide marketing materials)

Work Requirements/Physical demands:

• Arrive and sign in on time; works hours as scheduled
• Come dress to impress with a Vroom branded uniform
• Operate various types of vehicles, as assigned, safely, in all kinds of weather and traffic conditions
• Maintain detailed driving and delivery logs
• Track and report working hours
• Adhere to company rules and regulations
• Obey all applicable traffic laws and drive in according to the weather/road conditions
• Comply with DOT regulations
• Make safety a priority at all times
• Report all accidents, incidents, or unusual occurrences to dispatch office immediately; submit written reports on accidents, experiences, or unusual circumstances as required
• Ability to lift to 50 lbs. at a time
• Be comfortable with local same-day transport
• Be able to utilize digital technology (iPad, etc.) for tracking delivery status and other logistics
• Proficient using GPS and other routing systems
• Other duties as required

Job Type: Full-time

Pay: $39,828.00 - $61,734.00 per year

Benefits:

• 401(k)
• Dental insurance
• Fuel card
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Experience level:

• 2 years

Shift:

• Day shift

Ability to commute/relocate:

• Statesville, NC 28625: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a valid drivers license and a clean driving record (in the last 3 years)?
• The schedule for this role is Monday to Friday, 8am-5pm EST with occasional weekends as needed. Is this something you are comfortable with?

Work Location: In person