Door Supervisor: Birmingham Frankfurt Christmas Markets Birmingham, England
Job description
About The Role
Position: Door Supervisor: Birmingham Frankfurt Christmas Markets
Pay Rate: £10.90 - £12.22
Location: Victoria Square
Fixed Term Contract: 16/10/2023 – 08/01/2024
We are seeking Door Supervisors to join #Team FGH in Keeping People Safe at the Birmingham Frankfurt Christmas Markets.
Taking place in Victoria Square, Birmingham, between 2nd November and the 24th December, it is the worlds' largest authentic German Christmas Market outside of Germany or Austria. Frankfurt Christmas Market can trace its' history back to the year 1393.
Please note that interviews for this role will start in September.
About You
You are a motivated and confident individual with an outgoing personality.
You will be someone who...
- Is passionate about Keeping People Safe
- Has a keen eye for detail and the ability to stay vigilant to security risks
- Takes pride in a smart appearance with impeccable personal presentation
- Has a personality and can deliver great customer service
- Demonstrates the ability to confidently de-escalate and resolve difficult conflict situations
- Shows maturity and reasoned decision making in high pressure situations
- Works effectively as an individual and in a team
- Is an excellent communicator
A Security Industry Authority (SIA) Door Supervision Licence is essential for this role.
During Screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
Regular Tasks
- Proactive and approachable customer service
- Controlling access points for all site visitors and site perimeter patrolling
- Gate management including physical body and bag searches, supporting the crowd management team in managing ticket validation and wayfinding
- Monitor and report any suspicious behaviour/take appropriate action, being vigilant and conscious of any potential threat to the safe and smooth running of the event
- Reporting and recording details of irregularities, incidents, searches, and patrols
- Responding to incidents
- Maintaining order
- Protection of assets and prevention of losses
- Collaborating with and supporting the crowd management team in their mission to ensure crowd safety plans are adhered to
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team: Our biggest asset is our people. We have been recognised and awarded for our employee engagement and support.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to GP services, mental health support, financial guidance
- Uncapped holiday accrual
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
