Divisional Governance Coordinator - Peterborough Peterborough, England
Job description
To support and assist the Division in promoting the understanding of, and compliance with, quality and corporate governance standards. To support managers and staff in the coordination of complaints investigations, risk register, gathering of information and compiling reports relating to regulatory compliance and governance. To provide effective administration support to the Divisional Governance Manager and Head of Nursing. To work collaboratively to deliver the governance agenda and regulatory compliance.
To take an active role in the triangulation of data from claims, complaints and incident reporting in order to identify areas of risk. Produce complex data analysis and create, develop and validate reports and processes, as required, by the Divisional teams. To provide administrative support to the governance processes within the Surgical Division. Undertake minute taking as required.
To review and triage complaints, identify the issues for investigation and to request statements from the key staff involved including medical, nursing and administrative staff. To formulate, develop and review the reporting arrangements for complaints within the Division to ensure that a regular update reports regarding complaints management / themes and lessons learnt with recommendations is presented at Divisional meetings. To be the point of contact between the Division and the corporate teams, care quality and operations teams, and disseminate requests for divisional response. Further details of the main responsibilities can be found in the job description.
