Distillery Ambassador Edinburgh, Scotland
Job description
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Our opportunity…
Edinburgh Gin – Distillery Ambassador
We currently have an exciting opportunity for a fun, energetic and enthusiastic individual to join our family as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.
We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city.
We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.
Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!
The working pattern is flexible hours on an annualised basis and will include weekend and occasional evening work. We are an equal opportunities employer, however unfortunately due to the age of the premises the distillery is not currently wheelchair accessible. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.
Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Tamdhu, Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best. This is a rewarding role with a competitive hourly rate and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…
Click the Apply Now button to create an account with us and register your interest in the position. We are looking for you to submit your CV & provide us with a cover letter.
Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!
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Proudly supporting the #OpenToWork movement.
Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.
ROLE SUMMARY
Our Distillery Ambassadors are the public face of Edinburgh Gin and Ian Macleod Distillers. Your role is to bring our world class processes and spirits to life, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion. The role involves the delivery of customer facing activities including guided tours, tastings, events and retail. We aim to provide every visitor with an exceptional visitor experience which exceeds their expectations in a welcoming and friendly environment.
ROLE DESCRIPTION
Responsibilities
Key Day to Day Activities
Operations and Customer Service (50%)
- Deliver smooth operation of visitor activities in line with expected standards of service and time keeping.
- Greet all visitors with a warm welcome creating a great first impression.
- Delivering a high standard of customer service to every visitor; anticipating and responding to potential issues as they arise.
- Ensure the Brand Home is well presented at all times, working as a team to set up and clear down tastings, events and other activities.
- Efficient operation of tills and IT equipment.
- Follow all IMD and Brand Home procedures in relation to operations, health and safety, cash handling etc.
- Anticipate operational issues and bring to attention of supervisors and managers when unable to resolve.
- Opening up and closing of site areas as required in line with local procedures.
Tours and Tastings (35%)
- Deliver engaging and informative tours, sharing the story of our spirit, how it is made and how to enjoy it.
- Follow tour guidelines to share key messages about our brands while utilising own knowledge to enhance the stories and respond to specific visitor interests.
- Ensure tours and tastings are conducted in a professional manner in line with expected timings and delivery plans.
- Adapt presentation style to respond to different visitor groups such as tourists, VIPs and trade groups, sharing the appropriate and relevant knowledge.
- Maintain knowledge of production process, key stories and messages about the brand through attendance at training and own research and curiosity about our products and the industry.
- Deliver tasting experiences, in person and online, to share the unique flavours and attributes of our products relating these to our production process.
Retail (10%)
- Delivering a high standard retail experience to all visitors.
- Sharing product knowledge with visitors through sampling and stories to help them select the right product for them.
- Efficient processing of retail transactions.
- Maintaining presentation and merchandising standards within the retail area.
- Maximise personal productivity in quiet retail periods by addressing non-urgent jobs such as stock repositioning, organising till area, shop cleaning and tidying cupboards.
Events & Other Activities (5%)
- Support with the delivery of events at the distillery – setting up, clearing down and delivering event activities.
- On occasion, support with off site events acting as an ambassador for the distillery.
- Provide support to other departments and IMD activities when required.
PERSON PROFILE
Skills
Essential
Desirable
- Excellent Presentation skills – pitching content at appropriate level and ensuring audience understanding.
X
- Strong Presence – holds audience attention, instils confidence in customers, can lead groups in a commanding yet informal manner, uses humour appropriately.
X
- Strong customer skills – has an approachable and helpful style and is dedicated to meeting the needs of customers. Seeks customer feedback to improve service and tour quality.
X
- An ability to deal successfully with all types and nationalities of people.
X
- An ability to positively describe the characteristics of the whisky being tasted/sold.
X
- Flexibility – the willingness to do whatever is needed by the business and the ability to adjust tour content/pitch to meet customer needs.
X
- Team member - works well with and helps others to achieve common goals.
X
- Smart appearance - is well presented at all times.
X
- Time keeping - ensures tours are well managed and run smoothly.
X
- Numeric skills to carry out till procedures effectively.
X
- Strong knowledge of Gin production process and brand/product range.
X
Professional Qualifications
Essential
Desirable
- Fluency in another non-English language
X
- First Aid Qualification
X
- Personal Alcohol Licence
X
