Disrepairs Co-ordinator Rushden, East of England, England
Job description
Do you want to work for a company where you can really make a difference?
If you have a customer focused approach to your work and are an expert at organising, then you’ve picked a perfect time to look at joining Longhurst Group as a Disrepairs Co-ordinator. In this newly created role within the Group your work will play a key part in ensuring we provide a responsive repairs service to our customers, directly helping to improve lives.
This role is a hybrid role offered on a permanent 36.25hr per week basis. Whilst working from home this role may require occasional travel to one of our offices (Rushden, Peterborough, or Boston) for training or meeting purposes, or to support your colleagues or customers.
In this role you will work as part of a small team helping to coordinate disrepairs cases on behalf of our customers. You will work daily by phone and email liaising with both parties to facilitate our repairs service.
This role is fast paced and varied, on a typical day you will:
- Assist the team with the coordination of disrepair cases and providing responses to disrepair team in timely and helpful way.
- Supporting the disrepair team by providing full repairs history of a property in a timely manner, in line with templates and best practice.
- Coordinate disrepair surveyor inspection visits to customers properties.
- Completing post inspection template when works completed and arrange disrepair post inspections of works carried out in our homes to ensure that they meet required quality standard.
- Assist disrepair surveyor in writing / preparing reports
To be successful in this role you will require some knowledge of the housing sector, be driven by providing an excellent service to our customers and motivated by delivering results.
Knowledge of housing repairs and maintenance would be desirable to your application however full training will be provided. Excellent time and case management will need to be demonstrated on your application for this role. Applications for individuals with case management experience, customer query resolution or repairs knowledge from outside of the Housing sector will also be considered.
If you can help us make a difference to people’s lives, please submit your CV now.
What you receive from us
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group
