dispatcher Salt Lake City, UT
Job description
YOU MUST APPLY FOR THIS JOB ONLINE: https://www.governmentjobs.com/careers/utah/jobs/2919814/certified-emergency-dispatcher-box-elder-capitol-and-salt-lake?department[0]=180%20Department%20of%20Public%20Safety&sort=PositionTitle%7CAscending&pagetype=jobOpportunitiesJobs
Dispatchers are the critical link between callers and first responders. The purpose of this job is to provide dispatching services to single and/or multiple jurisdictions which include, but is not limited to state and local public safety agencies, the Highway Patrol, local law enforcement agencies, fire departments and other state agencies. Dispatchers receive calls for one or a combination of emergency police, fire, and medical services, and dispatch the appropriate personnel and equipment in response to the calls. Dispatchers often make urgent decisions affecting the life, health, and welfare of the public and public safety employees. Dispatchers are required to obtain Emergency Medical Dispatch (EMD) certification, and also Dispatcher Certification through POST within the probationary period and maintain both certifications thereafter.
The Utah Department of Public Safety Certified Emergency Dispatchers participate in the Public Safety Retirement plan which is just a part of the benefits that the State of Utah offers. Other benefits include; 11 paid holidays each year, 4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year.
Principal Duties
* Receives 9-1-1 emergency and non-emergency calls. Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel.
* Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees. Calms callers and provides instructions as required by the circumstances.
* Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units.
* Uses a phone, radio, and computer simultaneously.,
* Monitors multiple computer screens to track calls for service and all on-duty personnel (law enforcement, fire, EMS) for all user agencies.
* Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders. Enters data and maintains entry files for all user agencies. Relays information to appropriate agencies.
* Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services.
* Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls.
* Receives, updates, and broadcasts Amber Alert notifications.
* Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims. Receives, records, and forwards calls for service from one agency to another as needed.
The ideal candidate
The ideal candidate will possess:
* The ability to type a minimum of 30 wpm.
* The ability to accurately transcribe spoken information to relay to first responders .
* The ability to maintain their composure, reassure the callers, and collect precise information in crisis situations.
* The ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts.
* The necessary skills to be able to concisely paraphrase vital information.
* The aptitude to be able to prioritize emergency and non-emergency calls.
* The ability to operate a variety of radio and telephone communications equipment
* The ability to work rotating shifts
SUPPLEMENTAL INFORMATION:
1. You must pass a Dispatcher video exam prior to being eligible for an interview. After the recruitment closes you will be sent information via email to the email address in your profile, on when and where the testing will take place. You will also be required to pass a type test with at least 30 wpm.
2. A thorough Level II background investigation as well as a polygraph and drug test is part of the selection process for this position. This includes checks for criminal activity and drug use AND detailed employment, reference, credit, and education checks.
YOU MUST APPLY FOR THIS JOB ONLINE:
https://www.governmentjobs.com/careers/utah/jobs/2919814/certified-emergency-dispatcher-box-elder-capitol-and-salt-lake?department[0]=180%20Department%20of%20Public%20Safety&sort=PositionTitle%7CAscending&pagetype=jobOpportunitiesJobs
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Night shift
Supplemental pay types:
- Signing bonus
Application Question(s):
- You must pass a Dispatcher video exam prior to being eligible for an interview. After the recruitment closes you will be sent information via email to the email address in your profile, on when and where the testing will take place. You will also be required to pass a type test with at least 30 wpm. Do you understand these requirements?
- A thorough Level II background investigation as well as a polygraph and drug test is part of the selection process for this position. This includes checks for criminal activity and drug use AND detailed employment, reference, credit, and education checks. Do you understand this requirement?
Work Location: In person
