dispatcher

dispatcher San Antonio, TX

SafeRide Health
Full Time San Antonio, TX 41600 - 12.04 USD HOURLY Today
Job description

Job Description

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!


Primary Responsibilities

  • Route and dispatch advance notice and short notice trip request
  • Monitor live trip monitoring dashboards for on-time performance
  • Follow real-time trip recovery processes
  • Ensure trips are routed to the most cost-effective mode of transportation
  • Work closely with transportation providers and healthcare facilities for any real-time issues
  • Monitor for mode of transport errors
  • Other duties as assigned

Required Education and Experience

  • High school diploma or equivalent
  • Minimum of one (1) year transportation/delivery logistics experience
  • Experience with transport management systems

Preferred Education and Experience

  • Some college preferred
  • Knowledge of Medicaid NEMT guidelines
  • Knowledge of Texas transit systems and providers
  • Prior inbound call center experience
  • Bilingual Spanish

Skills

  • Outstanding problem-solving skills and ability to use soft skills in a high stress environment
  • Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
  • Ability to work independently and with a Team
  • Ability to adapt to unforeseen circumstances quickly
  • Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution
  • Critical thinking skills and conflict resolution skills
  • Ability to navigate stressful situations

Job Requirements

  • Must be able to pass criminal background record check
  • Must be US Citizen
  • Ability to work flexible shifts

About Us

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

Apply Here

About SafeRide Health

Revenue: $5 to $25 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.saferidehealth.com
Year Founded: 2016

dispatcher
SafeRide Health

www.saferidehealth.com
San Antonio, CA
$5 to $25 million (USD)
201 to 500 Employees
Company - Private
Health Care Services & Hospitals
2016
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