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Have you considered being a Dispatch Supervisor? Now is your chance!

First Transit is looking for Dispatch Supervisors in Pasadena, California to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors works closely with the General Manager to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is why our employees call this the “love-what-you-do” line of work!

Our Dispatch Supervisors enjoy:

• $30.00/ HR
• Tremendous career with opportunities for advancement
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
• Fun and friendly work environment
• A great work environment

Our Dispatch Supervisors are responsible for:

• Oversees road service assigned carriers by tracking trip performance measures, route begin on
  time, performance, incidents, etc.
• Provides customer support by responding to questions and concerns regarding customer trips
  including no shows, cancellations and missed trips.
• Manages emergency situations for vehicle operators; act as liaison between the carrier and
  emergency services.
• Manages daily service by reviewing route performance and proactively responding to situations that
  impact customer service
• May train/mentor other dispatchers.

To qualify as a Dispatch Supervisor, you’ll need:

• High school diploma or equivalent
• Technical degree preferred
• 5-7 years experience
• Excellent verbal and interpersonal skills.
• Problem solving and analytical abilities.
• Excellent customer service skills

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.