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POSITION SUMMARY:

The Dispatcher II functions primarily as a tele-communicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher II will offer pre-arrival instructions as indicated. The Dispatcher II will coordinate dispatch and communications activities to ensure the most appropriate EMS response

Essential Duties and Responsibilities:

• The Dispatcher II will adhere to the respective job description of the Dispatcher I when functioning in that assignment.
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Must keep current with knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility. Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports.
• Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
• Handles radio communications in a prompt, accurate, courteous and professional manner.
• Selects and dispatches appropriate vehicle(s) including ALS, BLS, First Responder, Fire Rescue and any other ancillary support units to emergency/non-emergency requests for assistance.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Keeps track of locations, status and condition of each unit at all times.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Responsible and accountable for updating management and operations personnel on any changes effecting the company and/or extraordinary situations.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices and telephones.
• Assists in the development of SSC locator aids.
• Provides input for the development and implementation of the System Status Plan (SSP).
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
  

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

• High school diploma or equivalent.
• Ability to become an Emergency Medical Dispatch (EMD) within 6 months of hire.

Experience:

• Telecommunications or dispatch experience preferred.

Knowledge and Skills:

• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
Company Benefits: Check out our careers site benefit s page to learn more about our benefit options.

Salary Range: $26.00/hr - $30.94/hr (This rate applies to 12 hour shift and average 42 per week)