Director of Rooms - Knightsbridge, London Knightsbridge
Job description
Director of Rooms - Knightsbridge, London
We are currently seeking a passionate Director of Rooms to join the team here at The Carlton Tower Jumeirah.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over a world- class shopping destination, Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views.
Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.
About the role
As our Director of Rooms, you will be responsible in the smooth and efficient running of the various departments within the Rooms Division. Our Director of Rooms overlooks the Front Office, Guest Relations, Concierge, Switchboard and Housekeeping teams and will demonstrate a strong leadership skills.
Key duties include:
- To liaise closely with all Heads of Department with regard to servicing and handling of incoming groups, VIP and regular guests
- To review all operations analysis reports and develop new procedures and operating concepts as required.
- To research and keep abreast of all new technological advances within the industry and recommend to management any innovations and / or suggested improvements
- To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual.
- To work alongside the Sales team in aspects of controlling peak periods, resolving conflicts in bookings, changing dates and facilities for all group, convention and corporate business.
- To advise Management of room sales progress and status of bookings, and to discuss reports, forecasts, policies and procedures
- To meet and welcome regular and VIP guests in accordance with Jumeirah International and the hotel’s Guest Recognition Programmes
- To represent the Rooms Division on the Hotel’s Executive Committee
- To periodically inspect all hotel areas and building premised to ensure both the cleanliness and comfort of the hotel’s clientele is maintained and that all standards of amenities and touches are provided in rooms and public areas.
The successful candidate will have the following experience and skills:
- Ideally experience in a similar position within a luxury 5 star environment is desirable
- Current experience within a hotel or similar environment
- Be able to demonstrate experience within the purchasing department
- Excellent level of English
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
- Effective organisational skills; able to prioritise tasks and self-manage a workload
- Excellent personal presentation with a warm and welcoming personality.
- Friendly, approachable and professional
- Have a strong eye for detail
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
In return we offer:
- 33 days paid annual leave including bank holidays
- Private Health and Dental cover
- 50% Food and Beverage discounts across Jumeirah Hotels and Resorts globally
- Enhanced pension scheme
- Preferential room rates across Jumeirah Hotels and Resorts globally
- Free meals on duty
- Dry cleaning of uniforms / office attire
- Extra day of holiday for significant birthdays
- Interest free season ticket loan
- Recognition and Social calendar
- Company Pension Scheme
- Excellent training and development opportunities
- Internal transfer and promotion opportunities
If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.
