Director of Operations / Deputy CEO Birmingham, England
Job description
We are a leading third sector provider of mental health services in Birmingham and the West Midlands. Our Vision is “Better Mental Health for All” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. Birmingham Mind has a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city.
With almost 60 years’ experience of supporting people with mental health difficulties within our local communities, we continue to challenge the stigma that surrounds mental distress.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as successfully achieving the gold standard in the Investors in People Award (IIP)
*Job Title:* *Director of Operations /Deputy CEO * *Department:* Senior Leadership Team *Reports to: CEO* *Salary: 37.5hrs £66,467* *About Birmingham Mind* We are a leading third sector provider of mental health services in Birmingham and the West Midlands. Our Vision is “*Better Mental Health for All*” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. Birmingham Mind has a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city. With almost 60 years’ experience of supporting people with mental health difficulties within our local communities, we continue to challenge the stigma that surrounds mental distress. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as successfully achieving the gold standard in the *Investors in People Award (IIP)* Birmingham Mind’s core service activities include accommodation-based services such as our 24/7 regulated services, community-based recovery hubs, and floating support. In addition, we have been able to diversify our services over recent years resulting in our offer to the citizens of Birmingham being expanded to include prevention and community-based asset services, crisis intervention, a Birmingham and Solihull wide Mental health Helpline as well as workplace wellbeing support. Our committed staff are supported by a large group of trained volunteers, and we are particularly proud of service user influence and engagement at all levels of the organisation. *About the role* Birmingham Mind has grown considerably over the last few years and we are looking for an exceptional leader to join our Senior Leadership Team. We have gained a great reputation locally and with commissioners for delivering positive outcomes for the people we support, and we are looking for a values-driven individual that will help move Birmingham Mind into its next phase. The role will be to work closely with our CEO to help Birmingham Mind navigate the big opportunities and challenges we inevitably face. We need to ensure that we continue to build on our outstanding reputation for service delivery. You will deputise for our CEO and become overall accountable for the infrastructure of the Charity as well as its service delivery. You will be a key ambassador of Birmingham Mind and you must hold yourself to the highest level of standards and values. You will be overall accountable for the quality and safety of our service delivery and must ensure that all internal and external requirements are met/exceeded. We have a learning environment and are proactive in learning from the past. You must be able to build strong trusted relationships internally and externally. You will also understand and be able to demonstrate commitment to placing lived experience at the heart of what we do. *Main Purpose of Role* * Whilst you will deputise for the CEO during times of absence, you will also be expected to maintain and build your own strategic relationships in the Mental Health System in Birmingham and surrounding area. * You will have direct operational management and accountability for Birmingham Mind’s extensive service portfolio which includes regulated services. * You are the ambassador for our operational delivery and you are accountable for the quality and safety of the services we deliver. * You will lead on our property portfolio and our ambitions relating to this. * You are the senior leader in Birmingham Mind accountable for the Participation and Influence Strategy. * You need to be a relational leader and be able to build meaningful and trusted relationships both internally and externally. * You will work with the rest of the Senior Leadership team to delivery on the Charity’s Strategic and Business Plan. * You will report to the Board and its sub Committees on key parts of the Business and Strategic Plans. * You will sit on relevant external forums and build relationships and partnerships with organisations and with a range of stakeholders in order to help Birmingham Mind achieve its Vision of Better Mental Health for All. * You will be the formal lead for Safeguarding for the organisation and are also the Caldicott and Freedom to Speak Up Champion. * You will work proactively with commissioners and partners to develop new services to meet the needs of the people that need support and wider communities. * You will be responsible for ensuring that Birmingham Mind’s values are the bedrock of what we deliver and how we engage with the people who need support. * You will be responsible for ensuring that services are delivered in line with our contracts and that we can demonstrate that people are able to get positive outcomes in line with their wishes and needs. * You will ensure that the people who use our services are placed at the heart of what we do. * You will lead on ensuring that any regulatory requirements or service improvement actions are resolved. * When deputising for the CEO you will be the senior officer for all matters relating to Financial, Digital and Human Resource management, including payroll, are supported. * Work with the other senior leaders in Birmingham Mind to ensure a team approach where the team is greater than the sum of its parts. * As with other charity roles, this role is one that ensures that what needs to be done is done. * You will take part in the Senior On call for Level One incidents. * You will be a strong advocate for the mental health needs of people and communities, articulating and leading on Birmingham Mind’s vision and strategic aim of Better Health for All. *Person specification* *Essential * * Senior leadership in health/social care organisation A/I * Previous experience of working within the 3rdSector A/I * Ability to manage/prioritise a complex and varied workload, within a pressurised environment. A/I * Demonstrate the ability to ensure the services delivered are person centred, demonstrate outcomes and are safe. A/I * Experience of working with partner agencies to develop new models of service delivery. A/I * Able to demonstrate integrity and respect for others, even when managing complex situations. I * Ability to be an engaging leader, inspiring people to strive for improvements in all aspects of Birmingham Mind. I * You must demonstrate the ability to create strong trusted relationships both internally and externally and have exceptional people management skillsI * Ability to be the most senior lead for Safeguarding and take on Caldicott Guardian role. I * Ability to manage budgets, analyse and manage costs. I * Ability to demonstrate creativity in approach with a “can do” attitude. I * You must demonstrate curiosity and passion for delivering high quality mental health work. I * Previous experience in ensuring that there is strong user participation and influence in service and organisational delivery. I *Desirable* * Previous senior role in mental health organisation A/I * Previous direct operational management/delivery of mental health A/I * Previous experience of being Safeguarding Lead and Caldicott Guardian
Job Types: Full-time, Permanent
Salary: From £66,467.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Weekend availability
Supplemental pay types:
- Commission pay
- Quarterly bonus
- Signing bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)
Work Location: One location
