Director of Operations Decision Support Heathrow
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
Working closely with the COO and Operations Leadership Team, this role will ensure we fully utilise data from a range of sources to enable fast and effective decision making for Operations. The successful candidate will lead the Operational areas in the use of advanced analytics, technology and people changes, to drive the next level of operational performance for British Airways.
about the role
- Builds, develops, and leads a successful team that can provide the tools, technology and processes that Operational departments need to optimise their performance
- Ensures the delivery of the analytical capability and insight to drive improved decision making
- Ensures there is a “single source of truth” when it comes to Operations data, dashboards and analysis
- Drives a Step-change operational performance (OTP/cost/productivity/ NPS) by enabling better decision making across Operations
- Owns the Operations systems strategy and implementation
- Responsible for the continuous improvement of Operations systems and processes, including driving better automation, digitalisation etc.
- Drives the case for replacement of legacy systems, paving the way for next generation IT architecture
- Drives culture /people-based change (right people, right processes and ways of working) with the purpose of embedding Integrated Operations into and across the Operations organisation
- Helps to Drive transformation across Operations to incorporate analytics into the organisational approach to solving complex business problems
- Ensures the interests are considered as part of operational decision-making and appropriate trade-offs made
about you
- Ability to work with advanced analytics and data science capabilities
- Experience leading product teams to deliver customer outcomes in an agile working model
- Exceptional influencing and positive relationship building skills
- Able to prioritise business needs and devise and deliver a long-term strategic plan
- Able to translate and communicate complex issues so that these can be understood by a wide audience
- Knowledge of the airline operational environment and drivers of performance
- Experience in optimising across airline operations departments
- Strong working knowledge of airline technology and operational systems
- Excellent leadership skills, with the ability to motivate a large team
- Strong process improvement capability and an ability to inspire change
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
