Director of Operations Guildford, England
Job description
We’re searching for an experienced, caring and creative Director of Operations to join Crimson Hotels, who will drive high level of service, satisfaction
and loyalty among our guests.
The Role
To effectively manage all customer facing departments, taking direct responsibility for food and beverage service, overseeing front office, and
managing the day-to-day relationship with external service providers.
To achieve budgeted targets and consistently deliver Brand and Company standards.
To deputise for the General Manager.
To ensure compliance with the Company’s Food Safety and Health and Safety policies and procedures throughout the Hotel.
To ensure all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
The Responsibilities of the Director of Operations will include:
- To take responsibility for the day-to-day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
- To develop, implement and evaluate agreed department goals and KPIs to support the business meet its strategic targets.
- To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer
loyalty and retention, external recognition, and business growth.
- To effectively utilise customer feedback to improve service delivery.
- To ensure that all customer enquiries and complaints are managed in a professional manner and that corrective action is taken as appropriate.
- To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
- To ensure compliance with HR policies and procedures by all members of staff.
- To proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.
- To ensure all employees strictly adhere to the Company’s health and safety, food safety, welfare and emergency policies and procedures, ensuring
that all necessary training is conducted and evaluated.
A very competitive salary is on offer for the right candidate.
Benefits
GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme
with more than 12 brands under the Hilton Family
Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on
our ‘Training University’
Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
Eligibility
In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain
permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of
sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Every detail is taken care of at the DoubleTree by Hilton Woking. Your stay starts with a warm chocolate chip cookie upon arrival, continues through to our Wocca Restaurant and Bar92 – both ideal places to unwind in a relaxed atmosphere and ends with a great night’s sleep in your spacious room with a choice of rooms including Standard, Deluxe and Premium. With versatile function rooms and boardrooms and a wide range of packages to suit all, we are confident we can fulfil all of your requirements to ensure a successful event or meeting.
The Gordon Ramsay Academy, a cookery school with cooking and baking classes for everyone is located within walking distance with from us.
Our Woking hotel has a convenient location near popular tourist attractions and landmarks including LEGOLAND® Windsor and Thorpe Park. Within walking distance is the town centre of Woking and Central London just 28 miles away, with direct trains from Woking Station.
