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Job description

Amitech was started because we believe that healthcare can & should be better. We partner with our customers to deliver data, analytics, & automation strategies & solutions to make healthcare more proactive, of higher quality, & less expensive for everyone. We offer a stimulating, dynamic, & culturally rich work environment, with great opportunities to make an immediate impact & get both heavy depth & breadth of experience. This role is remote & requires occasional travel to our headquarters in St. Louis or to customer locations around the United States.

This role is for you if one or more of these profiles describes you:

• You are a trailblazer: Are you highly competitive in everything you do? Do you excel at leading people with enthusiasm & confidence? Are you a strategic, driven difference maker?
• You are a persuader: Are you a charismatic communicator? Do you love to move fast & juggle several projects? Are you a growth-minded professional who thrives working with others?
• You are an architect: Are you a proactive, driven, self-starter who is able to implement order in chaotic environments? Are you an analytical, deductive problem solver who loves working with data? Are you a calculated risk taker?

If you’re the type of dynamic professional motivated by a high energy, fast-paced market, works well under pressure, & is accountable to your goals, apply today. If not, this isn’t for you.

Reporting to the Managing Director of Customer Success, the Customer Success Director will be responsible for overseeing account expansion & ensuring the success of projects for our consulting services customers. You will be the primary point of contact for customers, providing expert guidance & support to ensure that they are "wow’d” with our services. You will work closely with our consulting teams to ensure that customer projects are executed to their satisfaction & delivered on time & within budget. Additionally, you will be responsible for identifying & pursuing opportunities for account expansion & growth, working with customers to identify areas where our consulting services can provide additional value.

Your Performance Objectives – What You Will Accomplish

Within your first 3 months, you will establish customer relationships, learn about Amitech processes, & begin driving delivery of a consulting team(s).

• Begin to build & maintain strong relationships with healthcare payor or provider customers, serving as the primary point of contact for all account-related activities.
• Partner with consulting teams to ensure successful delivery of customer projects, meeting project timelines & budgets, ensuring that we maintain gross margin.
• Develop account expansion strategies, working with customers to identify areas where we can provide additional services & solutions.
• Actively monitor & manage customer satisfaction levels, identifying areas for improvement & working with internal teams to implement change.
• Develop & maintain a deep understanding of our consulting services, industry trends, & best practices to effectively position our services to customers.
• Maintain accurate & up-to-date records of all customer interactions & activities in our CRM system.

Within your first 6 months & beyond, you will continue building customer relationships & ensuring a WOW experience for Amitech customers, & you will begin to execute on account expansion activities.

• Continue to build & maintain strong relationships with payor or provider customer serving as the primary point of contact for all account-related activities.
• Continue to partner with consulting teams to ensure successful delivery of customer projects, meeting project timelines & budgets, ensuring that we maintain margin.
• Develop account plan & execute account expansion strategies, working with customer to identify areas where we can provide additional services & solutions.
• Develop proposals, pricings, & statements of work.
• Conduct monthly & quarterly business reviews with customers. Identify areas where additional automation or data & analytics services can provide additional value to customers, & work with customers to develop proposals for additional work.
• Actively monitor & manage customer satisfaction levels, identifying areas for improvement & working with internal teams to implement changes.
• Maintain accurate & up-to-date records of all customer interactions & activities in our CRM system.

Requirements:

• Bachelor's Degree in Business, Engineering, Marketing, Healthcare Administration, or a related field.
• 8+ years of experience in a customer-facing role, with a proven track record of building & maintaining strong customer relationships.
• Demonstrated ability to identify & pursue opportunities for account expansion & growth. Strong project management skills, with experience managing complex consulting projects from inception to completion.
• Excellent communication & interpersonal skills, with the ability to effectively communicate with customers, internal teams, & senior leaders.
• Experience working in a consulting or professional services environment is highly desirable.
• Experience working with healthcare customers or in the healthcare industry is required.
• Experience with process automation tools such as UiPath is desirable.
• Experience with data analytics tools such as Snowflake is desirable.
• Ability to work independently & manage multiple priorities in a fast-paced, dynamic environment.

Competencies – What We Are Looking For

Relationships are important: You're a problem solver at heart & recognize that the best solutions come out of a diversity of perspectives & that no solution is successful if the people involved/impacted aren't on board. You have the emotional intelligence to quickly establish credibility with & gain the trust & respect of everyone in the organization. You must be able to balance asking the right questions with providing direction to ensure that initiatives are successfully implemented. You can convince people of both the "why" & the "how" of delivering successful projects.

Embracing ambiguity & bringing order: This role is often responsible for finding the order & patterns in things that aren't well defined, & building frameworks (process, technical, & otherwise) that get everyone working together toward common goals. You should be comfortable taking nebulous direction, translating it into a plan, & enlisting those you need to get the job done. You need to bring ideas & direction, but eagerly embrace feedback & integrate that into the final product.

Structured thinking & clear communication: You quickly gather information about new situations from multiple perspectives, synthesize what you learn, & use frameworks & expertise to develop innovative solutions. More importantly, you can package information in ways that inform & influence stakeholders, communicating clearly & with confidence. Everyone from developers to analysts to project managers & executives needs to understand how Amitech can solve healthcare challenges & create value for their organizations, so you need to be able to communicate to different audiences in ways that connect with each of them differently. You excel at written, pictorial, & verbal communications—in song if you think that will help!

Kind, humble, helpful & fun: We want you to be a person we enjoy collaborating with, spending time with, & investing in. You may be this person if you already invest heavily in those you work with, & if you consistently receive the feedback that you are a great colleague & teammate. A great sign is if people go out of their way to work with you, no matter the situation.

How We Work – Our Core Values

Attitude of Responsibility - Takes ownership to see through things to completion, doesn't pass the ball; provides an exceptional internal & external customer experience; shows commitment in making & keeping promises.

Attitude of Quality - Creates a worry-free experience for internal & external stakeholders; strives for excellence "wow factor" rather than good enough; employs a consultative & creative problem-solving approach, making things easy for end users.

Attitude of Results - Articulates a compelling "why", focusing on results rather than activities; creates urgency around key business drivers, delivery progress & results against aggressive targets; handles setbacks with resilience, learning from them & pushing forward.

Attitude of Team First - Enhances team morale by prioritizing the interests of the team & company over self-interest; exhibits time management, efficiently using others' time with preparation, clear agendas, & articulated, desired outcomes; serves as a culture champion developing core values in self & others.

Attitude of Reinvention - Demonstrates great self-awareness, including personal strength & weakness; solicits, welcomes, & incorporates feedback to quickly close performance gaps & improve; utilizes self-awareness & feedback to constantly change & reinvent self & the company.

Why we think YOU should come work with us:

• You will grow here more than you would anywhere else. That is a promise.
• You will experience joining at a high-growth/high-traction inflection point.
• You will be a part of an amazing culture with a supportive & engaged CEO & Leadership Team.
• You will join a team of experienced, passionate employees.
• 401K, full health care coverage, life insurance, PTO, & so much more. . .

Equal Employment Opportunity

To provide equal employment & advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, & abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Additionally, the Company will provide reasonable accommodations that do not cause an undue hardship on the company for disabilities of existing or potential employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching

Experience level:

• 10 years
• 11+ years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• SQL: 1 year (Preferred)

Work Location: Remote

Apply Here

About Amitech Solutions

CEO: Amit Bhagat
Revenue: $5 to $25 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.amitechsolutions.com
Year Founded: 1999