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Account Director: Client Service team

The Social Element:

Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We are headquartered in London and have a global footprint with subsidiaries in North America, Australia, and Spain and have an exciting opportunity for an Account Director to join our Client Services team ️

Is this you?

You are a dynamic, enthusiastic, and experienced Account Director looking for your next role. You love big brands and working across multiple markets. You pride yourself on the strong relationships you have built with former clients and fellow agency team members.

You’ve learned that being an incredible Account person requires you to think 5 steps ahead of your clients, and that proactivity is key. You love to understand and get under the skin of your clients' business and challenges. You are excited about the prospect of enabling them to smash their objectives by harnessing the power of Social to create genuine human connections with their audience.

Sound like you? We’d love to talk to you about this position!

This is a full-time permanent position based from home with some travel into London to meet clients and your team, so the ideal candidate can be located anywhere near to the London area.

What You’ll Do

As our new Account Director you will support the Client Services Director by helping them shape how we approach our existing client relationships. In addition to this you will have a strong presence in new client pitches where you are able to bring confidence and gravitas to the pitch meetings to help us showcase The Social Element and why clients chose to partner with us.

• Build strong client relationships: You’ll maintain and achieve growth on existing accounts, driving client satisfaction at every touch point, and engaging in discussions to take actions to improve the business. You will know the clients’ brands inside out speaking knowledgeably and confidently on business objectives and priorities.
• Spot opportunities for account growth: You'll proactively identify areas of opportunity to grow accounts and drive revenue.
• Be excited by great work: You’ll ensure that great strategy and ideas happen by supporting the client throughout the process, starting with writing and getting clients sign off on phenomenal briefs.
• Lead on account planning & profitability: You'll have a key role in informing and developing annual scopes of work, quarterly business and account reviews. You’ll anticipate and understand client needs and workflow to ensure work is delivered on time and budget.
• Confident & clear communicator: You’ll articulate strong viewpoints informed by an understanding of the business and your clients, but also with the ability to handle uncomfortable conversations with grace and positive intent.
• Support & grow other account managers: You’ll work closely with the rest of the Client Services team, using your experience and knowledge to support the team and ensure that we are always delivering best practice client service across the business.
  

About You

• A Chameleon: You're adaptable when it comes to approaching clients with ideas and solutions and have a high level of comfortability in front of senior stakeholders where you are seen as having an outstanding attitude and your positivity speaks volumes in professional meetings.
• Solutions-oriented: ability to identify red flags and recommend proactive solutions to mitigate any risk.
• Passionate: you are passionate about results and demonstrating a strong ROI for our clients.
• Outstanding communicator: you have the ability to present, sell ideas, develop presentations, POVs, provide thought leadership and drive innovation.
• Confidence and gravitas: As a great communicator, collaborator and negotiator you inspire confidence with everyone you work with. Articulate and persuasive when communicating work and ideas.
• Marketing savvy: You are expert in advising clients’ of best practices within Social and understanding the latest trends. You know how to build brands and are confident in your knowledge of the different marketing principles and disciplines.
• Continuously learning you love being the expert in the room and are continuously looking for ways to expand your knowledge.
  

Requirements

• Proven experience of working as an Account Director within a marketing/creative agency account management team, leading accounts for high-profile brands (minimum 4 years).
• Proven experience within Social - managing and delivering Social campaigns.
• Proven experience in account forecasting, team training and client issue resolution.
• Proven commercial success by maintaining account profitability and achieving organic growth.
• Previous experience in managing large accounts with minimal supervision, ideally managing multiple markets.
• Strong leadership ability and previous line management experience
• Excellent organisational skills, including attention to detail and accuracy

Benefits

100% Remote working (with occasional travel)

Flexible working schedule (NOTE: depending on the role)

️ 36 days of holiday (including the bank holidays)

Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

Flexible Fridays (Working half day)

Eye care: Contributions towards eye tests and glasses

Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

Enhanced family friendly policies

Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

EAP scheme and wellbeing support

️ Access to our discounts website

The Hiring Process

The hiring process for this position will be made up of the two following stages:

Initial Call with one of Talent Team (Virtual)

✨ Meet & Greet with Client Services Director, EU (Virtual)

Task‍‍

First Interview with Client Services Director, EU & Deputy Director of Project Management, EU (Virtual)

Final Interview with Client Services Director, EU & Managing Director, EU (Face-to-Face)

The Social Element Values

Work according to the company values

Do it Well

Be One Team ‍‍

Do the Right Thing ✔️

Keep Pioneering

Make Them Smile

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

How To Apply ️

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in social media and account management
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can.

We are excited to receive your application! ❤️