direct healthcare support professional Newham, England
Look Ahead Housing and Care
Full Time
Newham, England
18642 - 12.04 GBP ANNUAL Today
Job description
Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
REQ004819
Date posted
06/06/2023
Application closing date
31/07/2023
Location
Newham
Salary
£18,642.00 per annum
Package
Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Contractual hours
30
Basis
Part time
Job category/type
Part Time, Permanent
Waking Night Support Worker
Job description
We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our Learning Disabilities service in Newham. No personal care or experience is required, just the right values.
£18,642.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you’re part of one team? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Waking Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package. The position is in the Borough of Newham and supports a Medium to High needs people with learning disabilities and autism, with a total of 7 flats. The service is a 24 hour long service. There is a focus on the service to equip younger customers with independent living skills with the aim of progressing into their own independent accommodation into the community and for older customers to maintain their health and independence. The service in under Care Quality Commission regulated activity which is personal care. Some of the customers have both sensory and physical needs and use special equipment to mobilise.
This role is 3 shifts per week, with 10 hours per shift.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Advising service-users on benefits and financial difficulties.
- Signposting Service users to appropriate and relevant agencies
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date.
- Monitoring Service user debt and issuing letters and offering support to manage dept
- Working closely with Central services teams and using appropriate systems to monitor and support customers around Rent and personal serval charges.
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Carrying out through assessments of referrals o identify suitability of service provision. Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- To induct new clients in line with the service policy
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Carrying out frequent health and safety checks throughout the shift
- Responding to and reporting repair and maintenance requests.
- Liaising with landlord around maintenance, repairs and health and safety areas.
- Involving customers in the design, development and delivery of the service
- Encouraging and enabling tenants to pay their rent and avoid personal debt
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead’s policies and procedures
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Excellent verbal and written communication skills
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer–focused
- Sensitive to communication needs of service users, especially those with autism and learning difficulties.
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you’ll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in learning disabilities and autism
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Look Ahead Housing and Care
www.lookahead.org.uk
City of London, United Kingdom
Chris Hampson
$25 to $50 million (USD)
501 to 1000 Employees
Non-profit Organisation
Healthcare Services & Hospitals
1973
