Digital Services Applications Training Officer Nottingham, England
Job description
Band 4
Job overview
This job, as a Digital Services (ICT) Applications Trainer will see you delivering training sessions in NUH ICT systems, specifically the new Maternity System which is to be used at both Nottingham University Hospital and Sherwood Forest Hospitals. Once trained, you will work alongside your colleagues in Digital Services using your problem solving skills to solve ICT issues, as well as regularly delivering online and in person training sessions in ICT to NUH staff.
This job also has a large element of training materials writing/ editing using industry standard software.
Though some existing experience in medical IT systems would be helpful, the ability to quickly understand and use new ICT systems is vital as you will be working across every aspect of the ICT here at NUH, and regularly switching between them.
The job is within the team responsible for training NUH staff in using our varied Patient IT systems including:
'Medway PAS’ Patient Administration System
‘NotIS’ Nottingham Information System
‘Webhiss’ medical office software
‘RA Smartcard’ issuing and access systems
‘SCR’ (summary care record)
‘NUH Patient IT system access’; such as ‘Choose and Book;
‘Nervecentre’ for recording outpatients notes
‘Nervecentre’ for EPMA (Electronic Prescribing medicines Administration)
‘Nervecentre’ for inpatient nursing notes
‘DrDoctor’ for patient questionnaires and communication
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
This job involves:
You will deal with support issues related to the ICT systems at NUH, working out what users need and setting their access to the various systems so staff can work effectively.
Set up training dates for staff ICT training sessions.
Give staff the appropriate access levels for our ICT clinical systems.
Issue smartcards to NUH staff.
Develop, edit and create learning materials using Microsoft PowerPoint, Techsmith Camtasia and Adobe Captivate.
Solve 2nd line ICT support queries from NUH staff.
Liaise with other DS staff to resolve problems.
Record, using NUH systems, the work you do.
Provide training and organise ICT access for NUH staff, group size from one to one sessions up to 150 people at once.
Usually these sessions would be face to face in our onsite training rooms, but may also be online through Microsoft Teams and other systems.
Ideally you will already have experience in using software packages to create in person and online training materials, and full support will be given to you in learning aspects you are new to. We create many learning materials using templates and elements of existing training sessions so you will rarely be starting from scratch.
Working for our organisation
In the application pack is a leaflet about the Digital Services Training and Access Team.
You can also watch a quick video here about what it's like working in the Digital Services Training Team at NUH.
Each day will see you using your problem solving and interpersonal skills to solve real life ICT issues for NUH staff, with the satisfaction of resolving sometimes tricky ICT issues for the nurses, doctors and administration staff that make a hospital work effectively, and a link to some of the existing training materials that the team has developed for NUH staff.
Detailed job description and main responsibilities
This can be a challenging role requiring a customer focused approach, while maintaining excellent working relationships within a fast paced environment. The ability to work within a team, and individually as required, is essential to this job.
See the attached job description and person specification for full details.
Person specification
Commitment to Trust Values and
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
Training & Qualifications
Essential criteria
- Achieved an IT computer qualification (ECDL or equivalent).
- English and maths GCSE (or equivalent)
Desirable criteria
- Degree (or equivalent) in training.
- Awareness of ITIL Service Management methodology.
Experience
Essential criteria
- Experience of ‘one to one’ and/or Group training delivery.
- Provision of a support service to end customers.
- Advanced skills within Microsoft office products (powerpoint, outlook, word, excel)
Desirable criteria
- Experience of delivering IT information systems training in a hospital setting.
- Ability to create new training material and courses based on sound analysis of training needs and evaluation.
- Experience of allocating ICT access
- Experience of creating e-learning materials
- Specialist knowledge of more than one of the core Clinical IT Systems used within the Trust.
Communication and relationship
Essential criteria
- Good communication skills both written and oral.
- Ability to provide advice on training for IT systems to all hospital staff.
- Customer focused and able to create, build and maintain relationships.
Desirable criteria
- Delivery of quality training working to a recognised standard e.g.ISO9000
- Demonstrates knowledge of ICT related policies e.g. Data Protection
Analytical and Judgement skill
Essential criteria
- Good analytical and problem solving skills for all aspects of training, access and support.
- Liaison with customers including management of complaints and potential conflict over limited resources.
Desirable criteria
- Audit experience to evaluate training is appropriate for the client in their workplace.
Planning and organisation skil
Essential criteria
- Able to work on own initiative and as a team member.
- Effective planning and maintenance of a training schedule and associated material e.g. lessons plans, user guides.
- Responsible for own personal development
- Ability to manage multiple tasks concurrently often with similar deadlines
Physical skills
Essential criteria
- Advanced keyboard/mouse skills, Ability to operate a laptop and projector.
- Ability to manage an audience of delegates, with varying skills and doubts, by using sensory skills
- Able to work in an office based environment with prolonged periods of PC usage or frequently required to stand for long periods of times (up to 3 hour periods) whilst delivering courses/presentations.
Desirable criteria
- Comfortable delivering workplace training in ‘sensitive’ areas of the hospital such as Wards & Theatres.
Other requirements
Essential criteria
- Willing to work at short notice at either campus contrary to designated training schedule.
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
