Digital Propositions Manager London, England
Job description
At Sainsbury’s we believe that the customer should be at the heart of everything we do which is why we have put digital at the centre of our vision of being there for our customers whenever, wherever and however they want and of serving more of our customers more of the time.
You will be working in one of the fastest growing and dynamic areas of Sainsbury’s. Best in class knowledge of our customers, channel(s) performance and market landscape will ensure we’re set to deliver a competitive and compelling offer which is loved by our customers and well-articulated through endorsed business plans. The role is key to developing and driving the plans to bring our digital teams together across the Group.
As a Digital Propositions Manager, you’ll be taking on a high-profile role working on Digital propositions across our brands that deliver real value, with the opportunity to engage with Senior Leadership teams throughout the business. You’ll work with the Market & Performance Strategy Managers to define and implement a clear set of priorities and ensure these are shared throughout the business. This role has a good blend of strategy and delivery and provides a range of depth from short-term tactical propositions through to long-term strategies.
What you need to do:
- Know our Digital marketplace better than anybody else, covering customer, competition and trends. Channel this knowledge to broader our understanding of future trends and Digital propositions
- Drive clarity by framing the right commercial questions, often from a position of ambiguity and identify opportunities through insight and trends, challenging the status quo
- Develop the detail and deliver against our Digital goals and outcomes, including existing and new propositions across our channels
- Craft and evolve frameworks to articulate and implement strategic change across propositions and channels clearly
- Lead propositional enhancements and optimisations projects by supporting the creation of high quality business case recommendations / presentations, with stakeholder input
- You’ll know our competitors inside-out, researching their strategies, propositions and performance. Employ this knowledge to help inform our own trade strategy and identify business opportunities
- Evaluate our share of the market, associated trends and where we’re winning or losing versus the competition
- Establish a deep knowledge of who our digital customer is and what’s driving their behaviour, utilising internal and external segmentations and data. Channel this insight to step on our plans and actions
- Lead through excellent stakeholder management and cross-functional working, building great relationships and high-performing working teams to land change at pace
- Work with divisional Finance and Reporting teams to ensure reporting and performance dashboards provide relevant information which is understandable, trusted and timely – taking the lead role in interpreting the outputs
- Working across divisions to ensure that the plans are co-ordinated, ambitious, realistic and collectively achievable
- Engaging relevant parts of the business, particularly Retail, in strategy and progress of programmes
What you need to know & show:
- Curiosity and passion for retail markets, and familiarity of customer, market and financial insights. An understanding of online/digital market is highly desirable
- Strategic analytical thinking utilising a hypothesis-led approach to break-down complex problems
- Proven track record of winning the hearts and minds of key stakeholders and confident in influencing a range of audiences across the business, of varying seniority
- Ability to analyse data and generate clear and structured insight to identify strategic issues in an engaging way to varied audiences
- You know when to re-evaluate and course correct as data, insights and analysis evolves.
- Can reassess priorities and adapt plans where necessary, identifying what direction will add most value to our goals. Comfortable with managing multiple project simultaneously
- Balanced approach to decision-making in the face of multiple, and sometimes conflicting demands
- Strong project management and organisation skills, with experience of uniting and working collaboratively with vary-skilled teams to deliver end to end business change
- You can deliver complex messages and topics to broad and very senior audiences
- Can take on challenges, and happy to lead in an area where there is limit precedent set. Think of new and innovative ways to use our data where tried and tested methods aren’t appropriate
- Experience of using Excel and PowerPoint to an accomplished level
- Customer orientation and focus
- You can build trusted relationships with stakeholders inside and outside of the division through well-developed professional networks
In return you’ll get:
- Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
- Holiday allowance
- Hybrid working
- Bonus scheme
- Pension plan
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.
Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsbury's Digital
