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You will have responsibility for ongoing development and improvements of our digital products across ecommerce, mobile, CRM, loyalty, in-store technology, etc. with the aim of enhancing our consumers' experience. Bridging the technical and business worlds, you will work with colleagues across the business to deliver against our product roadmap. You will be someone who loves to make things happen and gets excited about identifying and delivering simple solutions to complex problems at pace. This role will continuously build on the customer experience through developing the website and delivering new initiatives, in turn providing a benefit for our shoppers, internal users and the business alike.

• Digital product management
• Define and manage the digital product backlog, support execution of our digital and technology strategy through delivering sprints to meet that aim, whilst ensuring new features are released on time with a clear benefit or output
• Working with the business stakeholders, engineering teams and overall digital function to drive a fast paced agile methodology
• Bring together stakeholders throughout the development process
• Create feature stories, working with developers on acceptance criteria and managing the delivery of the stories into the platform and into the business, ensuring relevant colleagues are trained on new features and have all materials required to allow for the ongoing benefit of features delivered
• Accountability for the successful implementation and adoption of new digital products, features and technologies
• Work alongside technical teams to design services, launch new digital products and enhance existing site functionality that our customers will love
• Engage and influence senior business owners to define and prioritise requirements
• Build structured business requirements, combining inputs from stakeholder groups, a deep understanding of customer needs into user stories to feed into agile development teams. Translate these into detailed product specifications (e.g. user stories, acceptance criteria, mock ups etc.) for the relevant development team to implement
• Build working understanding of the limitations of the technical platform to support decision making.
• Work cross-functionally during the design, build and release phases, to ensure the build is delivered on time to the required standard

• Experience with ecommerce platforms
• Provide digital product knowledge and insight for colleagues across our business
• Understanding modern web technologies (HTML, CSS, Javascript)
• Agile development experience
• Can breakdown a large change into multiple constituent parts in the form of user stories
• Find compromises on technology solutions where appropriate to deliver the best value for the business
• Able to deliver software development/integration projects that cover front-end, backend, online and offline
• An understanding of online shopping behaviours
• Strong communication skills
• Experience in leading multiple teams both internally and externally
• Strong team management and coaching skills
• Ability to easily build relationships and maintain them
• Strong presentation skills
• Ability to influence peers and management
• Organisational skills

Learning and Development opportunity with Holland & Barrett is a great base for career development long term.

Career progression

Pension company contribution

✈️ Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year (depending on role level)

Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.

Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.

We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.

Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

And many more!

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…